My experience at Danbury Harley was Great ! From the opening of the front door & the friendly greeting & asking me if I needed help with anything to Colleens kindness & professionalism in sales , customer service has kind of been lost in some businesses not at Danbury Harley, I got the Bike I wanted Colleen Thank you ! Then I was introduced to Sue in finance & she made the transaction effortless Thank you Sue , & Al Thank you for my purchase / trade & delivery being done in a professional way from your outstanding staff !! Thank you to Dante for the delivery Great job !! Thank you Danbury Harley Al , Colleen, Sue & Dante & staff ! Cant wait for spring to ride !!!!

I love this dealership! Al, John and Dan all provided us with exceptional customer service. They treat you like family and go out of their way to make sure you are satisfied and happy! Truly a top notch organization. Dont go anywhere else, you will not be disappointed!

- Rob (CT)

Dear Al, I hope this finds you well. The weather has been spectacular to ride! I look forward to joining the Danbury HOG Group. Thank you for always being so helpful to Curt & I when we stop in. We love our bikes and are having a blast! See you on the road!!! Sincerely, Rella

I just want to give a big shout out to Jean. She was fantastic yesterday when I was in with my Nephew. So helpful, knowledgeable and just awesome!

Great group of people that work at this dealership. I just purchased a 2021 Heritage Classic 114 from this dealership and I was so surprised how helpful they were during the process. I had a few other motorcycle on my mind to purchase, but they made sure I got the one that fits the type of riding I do. I would definitely recommend a trip to this dealership, even if you have a Harley Davidson dealer closer to you.

Al, Thanks for everything regarding the new bike. I am very happy with its appearance as it's not an in your face kind of look, but when you check it out, the bronze detail on all the parts is quite different. They are delivering it tomorrow (Thursday), and after a few accessory installs, I'm looking forward to riding it with Debbie this summer. Thanks again and we will see you soon as we always seem to stop in to buy something.... Larry P.

As a business heavily involved in customer service, I'm sure you get plenty of negative feedback. This is not one of those comments... Early in April, I made a Service Appointment through John. The process was easy and he was accomodating and professional. Since I have VIP, arrangements were made to pick up my bike and transport to Danbury. Sean the driver called me prior to the scheduled time and advised me of the pick up. Sean was also throughly professional and extremely informative regarding pick up. I wasn't home at the time of pick up but it went smoothly. Sean and I had excellent communication. My Service Appointment was scheduled for April 7th and my bike was picked up and delivered to Danbury without an issue. During my last visit to Danbury, I ordered some parts for my bike. Chris handled the transaction efficiently and professionally. After my bike was there for a few days, I called John in Service and to find out the status. He continued to treat me respectfully (calling me sir!).

Hello Gents, I want to thank you and the entire staff at the dealership for helping me with the purchase, modifications, and delivery if this motorcycle. Everyone, in every department went out of their way to help me with parts, service, finance, assembly and delivery. This is the nicest running and looking Harley-Davidson I have every had. I am completely blown away by how smoothly, and powerfully it runs. Please tell Ron he did a masterful job of putting it together. Thank you all very much. Ernie Ferarri

Five stars all the way!!! Amazing experience from sales to service! Same day delivery!! Al and his team are all top notch and pleasure to work with. You can tell they have a loyal customer base - which says a lot. Al went above and beyond to ensure we were completely satisfied and continues to check in. Thank you Al!

My very best wishes to you and all the Lucchino's. You are always in our thoughts. I will drop in during this season, and God willing, I will see you in earl Spring for a much needed service. I rode almost every day this past summer and every day I saw as a gift. Without your caring service I would no longer be a rider. Knowing that you are always there for me makes riding at 81 possible. Happy Holidays, Stay Safe.

One of the best experiences Ive had in a dealership. Al and Mike are extremely helpful and call me every month to check in on me and see how I am doing and if I have any questions or concerns. It is a very clean and friendly staff and they try very hard to make every customer happy and to keep them happy!

Thanks Al, I got the picture and am looking forward to tomorrow's delivery. You are a great salesman and a great representative for the Harley-Davidson product line. I managed a sales engineering team for many years, so I have been in a position to evaluate sales techniques. I appreciate how you helped me get a bike which I think is the right (re-) starting point for me. An old motorcycle head who has not been on a bike for a long time. The Sportster 1200 is big enough to make me feel like I have a "real" machine, but in a bit more manageable package, which will help me get my riding confidence back. As you probably sensed, I was not really expecting to have a bike this soon (if ever again), but I was ready to get back into riding and only needed a little urging to make the purchase. Thanks for the push!

Dan, You guys are the best. I'm on my trip and the bike sounds great! You all are amazing, thank you so much!

I was looking for a specific used Harley. Found it here, at Danbury Harley Davidson, better than expected. Rode it home within 24 hours. Highly recommend! Nice people.

I can't say enough good things about Danbury Harley Davidson, they truly are an amazing Dealership. I would never go anywhere else. Al is the owner of Danbury Harley, he is always taking care of his customers and a strong supporter of the Military.

I recently had some upgrades done to my 2017 Street Glide. Everyone was involved with helping me , from the Dealer principal Al, to the gentlemen in parts, and Dave and Bill in service. They all went out of their way to recommend, and order the needed parts , and get my bike in for the service and done in a timely manor. My motorcycle was returned to me spotless, on time, and the work was done perfectly.

Hey Al, I really appreciate you taking time at the of your day to call me. It shows that you truly care about your customers and your business. Thank you again for understanding my situation and making it right! I will be sure to pass on the word to whoever I talk too, that Harley of Danbury is a great establishment and are great people. I just want to mention again that Colleen and Sue are great people and were a pleasure to work with, they made buying my first Harley a great experience! I will make sure to stop by one day so we can meet and I can shake your hand and say thank you! Thanks again,

Thomas Cifu

I have been looking for my first Harley and went to all different dealership sites, hands down this was the best one. I called and let them know I was coming from about hour and change away. When I arrived the salesman met me just like he said and the owner Al came out to introduce himself to me. Great guy ! The experience was one I will never forget. They took me around and introduced me to everyone that was there working. ALL staff was friendly and willing to help me with anything for my new bike. They care about Veterans and Law Enforcement which I am both. Long story short, AMAZING store AMAZING people and AMAZING Harley Breakout !!!!! I will deal with them for ALL of my riding needs. Looking forward to being part of the Harley family. Thanks everyone at Harley of Danbury !!!!!

Just wanted to thank you regarding the pickup/delivery and maintenance service you provided for my Heritage. The whole process exceeded my expectations. Chris in Service and the gentleman who picked up and delivered the bike were very professional and a pleasure to deal with. Once again, thanks and we will talk soon. Have a great day!

Just wanted to say thanks again for everything- I rode the bike a few hours yesterday with no issues- Your professional & honest approach is what is missing in today's society when consumers are looking to make big purchases, but at your Dealership I do feel as if Staff cares and the primary objective is to make sure "Customers" are happy- Again thanks for a wonderful buying experience.

First, thanks so much for the Event you put on this past Sunday 10/6/19. It was fabulous, excellent food, music, and it looks like you had a good turnout. I personally want to tell you I appreciate what you do for the motorcycle community and I am ever so happy that I found Harley-Davidson of Danbury. Keep up the great work.

Hi Al, The Fat Bob is killer! Fast, nimble and light. I sticks to the road like glue. I short it turns. I got more lean angle than I ever could do on my other bikes. It's a great addition to my riding collection. Anytime you want to ride let me know.

This was my first purchase from this dealer,not my first Harley. I've known Al for a long time but never bought a bike from him until now. My experience was by far the best I have ever had. Even though my bike had no warranty when I bought it and got it home it had a few hiccups. They came and picked up my bike and made everything right. They didn't have to but they did. I would never go to another dealer again. Customer satisfaction is what Al and his team are all about. Sorry Al it took me so long ,but now you have a customer for as long as I can ride .

If every dealership conducted business like Al and Carl Lucchino Harley-Davidson would sell many more of their products. These gentlemen are the most honest, fair and helpful that you will ever deal with prior to, during and after the sale of their products. If you can't do a deal with them, then you probably didn't want to!

I've been a customer at Danbury Harley for almost 20 years I think. I've bought 5-6 bikes there over that time period and can't speak highly enough of the entire team. I don't even live in CT any longer but still buy my bikes there. I am treated so well on my trades, my service, the entire buying experience each and every time has been exactly how you hope it would be. I can't speak highly enough of this dealer, except to call myself their customer for life.

I was treated very well and everyone was very helpful Dave was great and Al and Sue and Dan all very helpful thank you

Me and my wife drove 3hours one way to go to this dealership and let me tell you it was worth the drive.. The staff was incredible and you know it's a good dealership when you see the owner AL wrenching on the toys David our sales man was top notch he is an awsum guy and very knowledgeable so if you're in the market for for a new or pre owned bike I would highly recommend stopping by and talking with David and all the folks at Danbury harley Davidson Thanks again David

Thank you so much for the excellent service. We love our new Trike! Look forward to being a part of the H-D Danbury Familhy.

I have been a Danbury Harley Customer for many years and over that period of time, I've purchased 3 motorcycles. The reason I keep going back is because of the extremely caring and talented sales team, particularly Colleen Bursey! The service that I have experienced has been top level and work done on time without problems...thanks to the Service Manager Dan and his Team! Finally the hands on attention of the dealership owner Al makes you feel like family. I don't think anyone would be dissatisfied by dealing with Danbury Harley. Thanks to all!

Me and my wife had the best experience buying a bike from this dealership. The sales staff was amazing and so was everyone who worked there. We got to meet AL the owner and let me just say when u pull up to a dealership and see the owner wrenching on the toy's that sure made a good impression on me David our sales man was incredible he is exclent at what he does and is very knowledgeable he made the buying experience a pleasure.. I can't say enough about this dealership so if you're in the market for a new or pre owned bike this is the place you want to check out Thanks Rob and Dana Ferreira

2013 cvo road king

"Thanks to Chris and all the crew in the Service Dept at Harley-Davidson for making my Canadian trip a great success. After new tires, tune up and general check up for my 2018 Street Glide Special, I ran 2,762 miles in 9 days touring all of Nova Scotia, New Brunswick, Maine and New Hamphire. My bike ran flawlessly through dirt roads, hail, storms and amazing blue skys"

Just wanted to say a little something about Danbury Harley. I purchased a bike from Colleen and Al this past Sunday. It was hands down the best experience I've ever had at an H-D Dealership. I would & will absolutely recommend them to be your dealer. Job well done! Thanks again. (from Facebook Posting 8/6/2019)

Just wanted to shout out a special thank you to you all for your help. The bike is riding flawlessly. The 45mph oscillation is completely gone. I was also experiencing some vibration in general, particularly over 60 mph and that is gone too! (i never mentioned that as I honestly couldn't say whether or not that was just the way the bike was, but I now know for sure that it is not) Now everything is as smooth as sliding tow pieces of glass with a layer of oil in between. I couldn't possibly be more pleased! Thank you all for your help and perseverance and special attention towards getting everything just right. Be assured it is greatly appreciated. Please pass my thanks to the Technician(s) that performed the service as well.

Several weeks ago i stopped into the show room on a trip back from kent , ct, on my 09 fatboy. i had't been in the showroom for 2+ years. as i wandered around i spotted an 08 street glide ( black pearl). i then spotted Dave walking and said hello. he remembered me as i spent many hours speaking with him before i purchased my 09 from a private seller and we began speaking as if it was only a week or so since we last spoke. Dave was his usual courteous , soft spoken , knowledgeable self and to make a long story short i am picking up the Street Glide this week. i am happy to be a part of the H-D of danbury Family !

We wish to thank everyone at Harley Davidson of Danbury for making this the most pleasant experience in buying our first Harley Tri Glide Ultra. Your staff is outstanding. Their helpfulness in knowing your merchandise made us at ease in our purchases. I would especially like to thank Colleen. She is a wonderful sales person, very knowledgeable and dedicated to all her customers.In addition, your Service Department has been most helpful and very accomodating inn that they listened to all our concerns and made a quick turnaround when we needed it to be. Your delivery man was also very courteous, knowledgeable and helpful when it came to our Tri Glide Ultra.We would recommend your company to anyone. Thank you again for making this a most memorable experience for us.Fred & Jackie Kilburn

Greetings friends: Just wanted to send a quick note of thanks to all of you for helping me with the 1,000 mile initial service on my Road King. I am especially grateful for the Inservice (training session in Hospital ease) Dan provided on proper securement of a motorcycle when trailering. As I have stated repeatedly in my numerous written communications to our friends out in Milwaukee HD of Danbury is a first rate organization in every aspect of their business. This year marks the twenty fifth year I have been doing business there and my satisfaction level continues to grow by leaps and bounds year after year. Amazing. Congratulations!

Thanks again for all of your unapparelled support over the last quarter of a century.

Hey Al, I just want to thank you and the Team for the work on the Road King, it came out amazing and I couldn't be happier, the engine upgrade is phenomenal, it's a different bike and it looks amazing. Dan (Service) was outstanding, he was great and I can't say enough positive things about him, he made the process very easy, thanks again for everything and I look forward to seeing you soon... Greg

I have been a customer for 20 years and HD of Danbury continues to provide best in class service in all aspects of the motorcycle ownership experience.

John Murray was awesome no problems delivered as promised. Also Jean Carr was super nice and took a lot of time to get me fitted for new riding gear. Sue in finance was right on the money with everything (NO SURPRISES). Overall a great experience and would highly recommend!!

just bought a trailer for my street glide I bought last year at the Danbury location, great people. Would definitely recommend my friends.

Transcribed from Facebook: What a great experience with John my sales guy and partner Carl owner. Showed up John had all in order with my 07 Road King shinny and a sold sign on it in the entrance. Went on a test ride with my new buddy John and got a Thumbs Up Emoji. Drove off feeling great thanks to Danbury Harley. My buddy Rich drove me down to pick it up. Thumbs Up Emoji.

Just Picked up my 2019 Street Glide here's the 411. I walked into the dealership because they host the local HOG chapter they show interest in the sport. John Murray approached me and asked if I needed information on a motorcycle. I told him I was looking for a 2019 Street Glide with ABS and GPS he showed me a showroom bike and introduced me to the finance person, when I asked about financing, who explained all the purchase options. I went back a couple days later John approached me and asked me if I was still interested, he contacted the finance dept and I spoke to the finance person nothing about the deal changed, they play zero games, are true to their word and I purchased the motorcycle. I'm happy say communication and customer service at Danbury HD are excellent, John Murray returns texts every time without fail as does Carl, AL and Dan, even after they know the sale is a done deal, I ask lots of questions.. As a matter of fact once I bought the motorcycle their customer service/care increased. I'd recommend anyone looking for a Harley to stop in ask for John and give these people an opportunity to proudly show you their dealership and special brand of customer service, give them an opportunity to get you on a Harley new or used.

I had one of the most positive experiences with Danbury Harley Davidson. John Murray, the salesman, was incredibly helpful. Sue, in Finance, and Chris, in Service were also very kind and accommodating. Carl and Al, the owners, were absolutely wonderful. And I want to especially thank Al, for taking the time to go through the bike and it's functions with me. And lastly, Jean, in apparel, was thoughtful and so personable with my wife.

John was a great salesman! Truly made buying my first bike a great experience .

I have purchased many cars and motorcycles over the years and I have to say the recent purchase of my new Heritage was one of the best buying experiences that I have ever had. John was extremely knowledgeable, helpful and zero pressure! The owners also took the time to personally thank me for my business which does not happen very often. I look forward to doing business with John and the HD Danbury family for many years to come - and you should too!

I've been a customer of Danbury Harley since they opened. I found the courage to walk in and finally buy my first brand new bike.....an Electra Glide Classic. It was an experience I still remember to this day. Al, the owner, was instrumental in helping me decide which model to purchase. Over the years we've had top notch service. We always felt like we were part of their Harley family. My son also bought from Al...a Street Glide Special. He can also attest to their superb service. Last but not least.. my wife has a Dyna Low rider and enjoys shopping at the store. We will always support Danbury Harley and would recommend them to serve all your motorcycle needs. I give them a 5-star rating! Thank you, John and Teri Bardin

5 STARS ACROSS THE BOARD!!! AMAZING OWNERS AND COMPLETE PROFESSIONAL STAFF/THEY ALL MAKE YOUR PURCHASE AND SHOPPING EXPERIENCE ONE TO REMEMBER/GLAD TO BE PART OF THE HD OF DANBURY FAMILY SINCE HAVING MY NEW PRE-OWNED 2010 FLHTK DELIVERED TO MY HOME TODAY!

3/1/19 FRIDAY!

FROM OWNER TO DELIVERY MAN I FELT LIKE VIP MATERIAL INSTANTLY FROM LAST SATURDAY KICKING AROUND A POSSIBLE NEW BIKE FOR THE SEASON TILL TODAY ,LIVING THE DREAM FOR REAL!!!

MY ADVICE TO THE FUTURE HD RIDER,DONT EVEN WASTE A TRIP TO COMPARE SALES AND SERVICE BECAUSE IM RIDING FOR A LIFETIME AND HAVE NEVER BEEN TREATED AS KIND AND FAIR AS I HAVE WITH THESE BIKE ENTHUSIASTS / RIDERS!! TY VERY MUCH FOR ALL YOUR HELP GUYS/KEEP UP THE GREAT WORK!! YOUR ALL AWESOME!!!

JOHN CATAPANO OF PATTERSON NY!!!

A wonderful place to buy a Harley-Davidson the dealership staff are very nice and very helpful thank you Randy bland

Al,thanks so much for the quick turnaround on the V-Rod Battery. I have added a prompt on my Calendar for a new battery in October, 2021. I don't want to risk another roadside breakdown! Yesterday Ray showed up at our house with the bike in the pouring rain, a big smile on his face and a towel to dry the bike. I was ready with my own towel and I sent Ray on his way, but I wanted to point out that he has always been a super young man, a great ambassador for Harley and your business. Your employment practices continue to excel, as you have many exemplary workers. Harley could never sell many bikes without you and your reliable labor force. Thanks again for being such a good friend. Barry

Went for a ride with my dad on my new 2018 FXBB Street Bob and absolutely love it. Beyond comfortable and you really can throw it into the turns. Could not be happier!! Thank you for getting me into my first bike and I look forward to customizing it to make it my own this upcoming year!

Al and Steve,Thank you very much for your roadside rescue of my new Harley and I Wednesday during the snow storm. In hindsight I waited too long to leave your Dealership and got caught in the storm and probably should have taken delivery another day but was damn eager to ride.I appreciate you sending your truck in the storm to get my bike off the road and into a safe place. Your efforts speak loudly of the level of commitment you have to your customers and I truly appreciate it. Your driver Rey is a great guy too!

If you're shopping for a new Harley, make HD of Danbury your first and only stop. They work so hard t please the customer and truly treat you like family. Josh is an incredible salesperson because he is not a salesperson - he genuinely wants you to enjoy riding your motorcycle and Josh and I have been friends for years before I actually bought a bike from him! The owners, Al & Carl, are incredible and worked with me as I had a unique situation on my trade that involved a lot of legwork from the Dealership and they relived me of such a big burden. Sue in Finanace is great and will show you so many options to make your dream bike fit your budget. All in all, the process of buying my dream bike was wonderful and you will not go wrong with purchasing at HD of Danbury.

My experience at Danbury Harley was top notch customer service as soon as I walked in the door till the time I left with my new bike. Dave, the salesman, is an honest guy who goes out of his way to find you the best deal, Sue in Finance is incredible, she went beyond her duties to make sure I was happy and that my bike was ready. The owner Al, can't say enough about how nice and pleasant he was. What a great experience and Danbury Harley has a customer for life. Thanks guys!!!

After buying my FLHTP Police Road King from H-D of Danbury, I just had the best weekend of my life!

Al - I just picked up my 2018 Fat Boy 114 after your Service Department installed the Screamin Eagle Stage I Kit and Dyno tuned the bike. I am exceptionally pleased. The bike sounds great! Regards, Gary

Dave.... Thanks for everything, great low key no pressure sales. Enjoyed our conversation, your sales mannerisms very professional and a pleasure working with you. I enjoyed my time spent there today.That FLTRXS is one beautiful riding machine very happy with it. I had a great ride down 7S toward Redding, over 35S, 33S then up 7 north to 84 and home. Sat in the driveway and stared at it, had a few beers and bonded, 75 miles. Thanks again.... Tell Al I said, Great Dealership, fine crew he has there.

This was my first purchase, but my family's second purchase from Harley-Davidson of Danbury. A year ago my husband purchased his Heritage Softail. Our Salesman John was knowledgeable as was Sue in Finance and Al the Owner. We joined the Dealership's H.O.G. Chapter. So glad we did, amazing people to ride with. So this year I decided to get my motorcycle license and immediately knew I wanted a Harley. Josh was our Salesman ( he also shows off new models at our H.O.G. meetings). His knowledge is outstanding. It took me quite a while to decide on my Sportster XL1200C. But I love it. The owner Al loves Sportys and has been so accommodating to make sure my bike fits ME. Buy from Harley of Danbury and join their H.O.G. Chapter, you will be glad you did.

This is my second purchase from Harley of Danbury and the second one was just as good as the first one, if not better. When you walk in, you are greeted at the door. My sales person, who has become a friend to me, was Josh and he is was amazing and extremely knowledgeable. I wasn't pushed to purchase and he took his time with me finding the right bike. Finance department was as equally great. Sue is a boss and took care of me and was very friendly. The parts department was just as awesome. They helped me find the right parts for my bike and sent pictures to once it was all done. Had a great time shopping for my bike. Thanks guys. I really appreciate everything.

Absolutely perfect upgrades. Love it. 5 miles and ripped it till my fingers went numb. Backed er down. Great job to the team. Please pass along another satisfied customer.

I just wanted to send a quick note telling you how happy I am with my motor replacement/upgrade.. I'm sure I'll get many more years of reliable riding enjoyment as a result......As I left Danbury Harley I happened to glance in the rear view mirror and caught a glimpse of Dan smiling as I rode away.. Everyone knows his smile.When I picked up hte bike it looked as good to me... as the day I purchased it new... And it ran even better.As a customer of Danbury Harley... I couldn't help but feel overwhelmed with the feeling of satisfaction.Dan saw to it... my bike was properly repaired and modified... Then went on to address/repair every issue I mentioned,,As I continued my ride home ... I was thrilled with the bike's performance ... But I was so happy just knowing everyone involved took good care of me as a Valued Customer.Thanks to Everyone..

Job Well DoneBob Ashe

You guys are awesome! I have never experienced customer service as good as Dave and Danbury HD provided! A+++ service. I love the XG! Thank you!

Al: Thanks for stopping to chat with me. It is a sincere pleasure to come into a dealership and feel like you are family. The culture of all that work with you have that same culture instilled in them and proudly display it. I really appreciate the no hustle sales jobs but do appreciate the ideas given. Truly one of if not the best dealership in the US.

Al: I cant thank you enough for making the purchase of my 2016 FLSS as easy as it was. The professionalism and knowledge of Rich, Sue and John made my decision to purchase from H-D of Danbury quite easy. Your staff is second to none. Thank you again.

I've purchased 2 bikes from HD of Danbury this year and have had nothing but a positive experience. Rich made buying my first HD an enjoyable and memorable experience. I would highly recommend them to anybody looking to buy a bike.

Rode the Street Glide down to the Skyline Drive in Virginia. Great ride, great bike, and the view... awesome.

Thank you all so much for making my motorcycle dream a reality. Your kindness as well as professionalism was absolutely incredible. You made me feel like I'm truly one of the family at your dealership. I will recommend you to everyone. Again, from the bottom of my heart, Thank You! See you soon,

First I would like to thank Andrew in the sales department. From the first time I spoke to him on the phone he was very polite and went out of his way to make me a happy customer. He returned my calls promptly and made my buying experience second to none.Next I would like to thank Ralph and Sue for closing the deal. I have bought several Harley's over the years from different dealerships through out the country and I must say Danbury Harley is by far the best... they have a new customer for life.The owners should be proud of their team.

Great service, Rich and Robert as long as others were great to deal with. Very helpful. Referred a friend who also bought a bike from them. Will refer others. Thank You HD of Danbury!!!

I went to H-D of Danbury because I knew they had 2 2015 Tri Glides in stock and wanted to see what they could do as far as pricing. It turned out to be the best experience that I have ever had at a Harley-Davidson Dealership and met one of the best group of people that could ever represent the brand. Thank you.

Dave: I just wanted to say thank you. Dan was great just awesome. I just wanted to let you know you guys have a customer for life. Every Harley dealership should do the right thing like you guys did. Thanks again,

I saw the web site and the financing they offered. Went there and met Dave in Sales. I could not have asked for a better person to introduce me to my first bike. Dave took the time to help me get fitted for what was right for me. The crew stayed late to get me on my way. Everyone else was very kind and supportive. I highly recommend these folks.

Al: It was certainly a pleasure speaking with you, as always. I took your advice and made the trip up to the White Mountains this past weekend. I agree it was the most enjoyable riding I have ever done. Of course the Kancamagus Highway and the Mount Washington climb were unbelievable. Thank you for the recommendation! And of course I thank you and your staff at the dealership very much for all you have done to make my riding safe and extremely enjoyable! I absolutely love my Ultra Classic! All the Best,

I have bought 3 Harley's from a local dealer here in NC but this time I traveled to Danbury, Ct. and saved over $3,000. The overall experience was well worth the trip. Bought a 2015 Street Glide! Thanks,

This was one of the best experiences I had with buying a bike. From day one, everyone and I mean everyone, in the store have been friendly, cooperative and willing to help you. There wasn't a day that I went to the store where I wasn't greeted by my first name. When I had a question that one person couldn't answer they found me someone who could. The people who work at Harley-Davidson of Danbury treat everyone like Family. They are truly a great group of people to deal with.

Sue: Just wanted to let you know your team up there kicked ass today! They all made it possible for me to take that amazing bike home at the end of the day. Thanks for all the help getting this done. It is as great if not better then I could have ever imagined. Please pass along my thanks to everyone.

I rented a bike to ride to Laconia. I had been in contact with Matt @ the dealership several months ahead of time and he followed thru with professionalism. I arrived at the dealer and was met by a nice young lady who directed me to the rental dept. Matt had all my paperwork ready and the process was effortless.The Ultra Classic was clean and every detail for the operation of this machine was explained in detail. It was also comforting to know that the truck we were driving was safe in the lot while we rode. All in all I had a very good experience working with this dealer and would recommend them for this service. Thanks to you Matt.

This is without doubt THE BEST H-D DEALER I've ever worked with in the 47 years I've been on two-wheels. Al and his team define excellence in all aspects of the Harley experience. Al is all about delighting his customers from the moment you enter his dealership and throughout your ownership experience. Dan leading Service and Liam leading parts set the gold standard for excellence. Their in depth knowledge of H-D and riding are not only able solve all H-D issues, but their added value recommendations take it to another level. If you are considering Harley or need service for your current bike, this is THE DEALERSHIP!

There wasn't an option for rating this survey 10 stars. I came in for my 7500 mile service & Moto Tech protection. I arrived an hour before the Dealership opened to ensure that I gave them enough time to perform all the work necessary. I had a list of requests & questions for the service dept, but decided to just let them do their job & trust everything they were going to do. I was not disappointed!They itemized the work order & used the best fluids on the market. FormulaPlus, Syn3, etc. I see on H-D forums all the time how dealers take shortcuts on products & labor. I am so glad Sue explained the VIP plan as well as Moto Tech protection. This 2014 Ultra Limited will be with me for a long time. I ride from the east-end of Long Island to frequent this dealership for all my H-D needs & wants. Al, the owner, asked me several times throughout the day if I wanted anything; coffee, water, soda. He made me feel valued as a customer! I had fun shopping & talking with everyone working there!

Hi Al: As we enter a new riding season it needs to be said again. You and your Brother know how to run a business and it filters down to your help. I am never as comfortable in any retail establishment as I am at Harley of Danbury. I am always warmly greeted by all including you.Your service department is without equal in my 49 years of riding Motorcycles. The parts department is a delight to spend my money in and they always go above and beyond for me. Dan. Chris, Lee, Jennifer, Jeannie, Lynn, Joe, Pat, Sue, I ask you this, how many businesses do you know so many people by first name when you walk in?I enjoy every minute I spend at your business and I hope to for a long time to come. Dan softened my suspension today and it made a big difference. Bought a new windshield bag after 28 years with the old one. What I'm saying Al is 'I LOVE YOU GUYS'.

From the time we stepped in the store we were greeted and given a little time to examine the bikes on display. I explained to Colleen that I was down sizing from a Ultra Classic full dresser and would like a more lower, balanced bike. Colleen directed us to the CVO Softail Deluxe and once I sat on it, I knew this was the bike I was looking for. From that moment on the wheels started to move in the direction of a purchase. Carl, one of the owners, spent a lot of time answering our questions and at no time did we ever feel pressured. Thanks Harley-Davidson of Danbury!

I had a recall on my 2015 Street Glide so I called up Harley Davidson of Danbury. Told him I didn't buy the bike from them and would they pick it up in a heartbeat. They said is Monday fine and this was on a Friday. It's all about customer service. They were knowledgeable courteous and the bike was completed the next day. Harley Davidson of Danbury will get all of my business from here on. Thank you so much guys!

Picked up my Buell last weekend, repair work fixed the problem. Thanks, appreciate the great work!

I've had my motorcycles serviced here many times. They always fix them right the first time and I never have problems. Their service department is probably the best around. They have the most knowledgeable and professional people working for them. It's fully stocked with parts, accessories, new motorcycles and the best service department I've ever had.

Big thank you and well done guys! Carl and Al for finding me the bike. Dave and Colleen for trying to stay ahead and keep me in the loop. Sue always makes the purchasing and registering painless not to mention handing out a hug when I was losing it. LOL And especially to Chris, Liam, Ryan and Pat in parts for getting me everything and trouble shooting my required mods on my new girl. All while I was losing my grasp on behavior in civilized society. And the guys in service for tearing this beast apart and putting her back the way I needed. AWESOME DAMN JOB ON ALL OF YOUR PARTS. Again, thank you all.

I called the dealership on Friday & briefly spoke with Jim. I had done my research on the 2014 Ultra Limited. He asked me what I wanted to offer for the bike. I quoted him less than what I found at the dealerships on Long Island.He said he would call back after he spoke to Al, one of the owners. 20 minutes later Jim said that he had one picked out for me. Sight unseen, I gave a deposit of a thousand dollars, fully refundable. I picked up the bike the following Tuesday & left my car sitting at the dealership until I could retrieve it a few days later.Everyone at H-D of Danbury exceeded my expectations. Sue had all the paperwork finished while I was shown around to every department & went shopping for goodies. I was given a tee-shirt, played poker for a gift certificate, was given more stuff & had my picture taken then rang the BELL! I had the time of my life then rode off Back to L.I. for the second time of my life that day!

I recently ordered parts from the H.D. online store (getting lazy, I guess). When I received my order both parts were the wrong parts! I used the filter on the H.D. website for year and model, 1999 FXDL(been in storage for 14 years, only 1600 miles), I ordered the two parts from that filtered list. I didn't realize the mistake until I was putting the mufflers on my bike,then I looked at the console and it was for a different model! Not trusting the H.D. online store, I went to Danbury H.D. and was assisted by Liam Gleason the Parts Manager. He went out of his way to fix the mess someone else created. The Personal Touch is the way to go, Thanks Liam.

I was interested in a 2014 Street Glide. I spoke to Colleen in sales over the phone. She was very helpful, knew the product well and answered all questions. I had stopped down that night and put a down payment to hold it and pick the color. Came back the next day and drove it home. Overall experience at H-D of Danbury was very good. Everyone was helpful and made buying the motorcycle a pleasure. Thank you all.

Nothing but Kudos for this dealership. Every department was attentive and knowledgeable. I walked in looking for a particular bike and my sales person Colleen, without hesitation, led me right to it. Her professional presentation and knowledge of her product is an asset to Harley-Davidson. And I have owned four other Harleys in the past. She is your go to girl for purchasing from H-D of Danbury.

Just have the need to say what a professional operation Harley-Davidson of Danbury is. When in parts, Liam and Chris are always knowledgeable, courteous and very helpful. These guys are a pleasure to work with.Also I had some concerns that needed to be taken care of with my motorcycle. Dan immediately checked it out and without hesitation acknowledged and took care of the concern. And to my surprise and appreciation, gave me a follow up phone call to make sure everything was ok. I liked and appreciated that. Thanks

The staff were excellent! First time purchase of a Harley-Davidson motorcycle, and the ease of making that decision was entirely based on the staff that worked after closing hours to make it happen for me! Kudos, two thumbs up and all that good stuff!

Sincerely enjoyed every minute of my buying experience. From the moment I walked in and was greeted by Dave to finally signing the papers with Scott and Sue it was a great time and I would recommend anyone buying a H-D motorcycle to come here!

I just love the Danbury CT store. Service staff extremely helpful, counter girls are friendly and personable. Great staff and love their gift selection, clothing and accessories!

Al: I wanted to thank you for taking the time and effort to stage your Super Bowl promotion featuring the free chicken wings, dips, beer and beverages. I know how much effort it takes to make something like this be a success, and more importantly, maintain your customer base and generate new business.Suffice it to say, I appreciate the time you took to host this event and want you to know what a pleasure it is to work with your staff at your dealership. Everyone seems to find time to write letters of complaint; I think it's time to do just the opposite. I think you all do a great job.

Had a great experience at Danbury H-D. Service department (Dan & Bill), Liam (parts) are great to work with as was Colleen in sales. A big shout out to Al & Carl as well. You can trust these people! They stand by their word.

Truly an amazing experience with your shop and without question one of the best shops I have visited and now purchased two HD's from this week. Class act all around!

Just a note of thanks to Liam for helping me find the right saddlebag guard bag last week. I always appreciate shopping with no-pressure, relaxed yet informative sales people - hard to come by these days. Thank you Liam!

Dear Al: I don't want to seem wishy washy but hey, you really make my visits a pleasure. Surely you know how much a part of my life Harley is to me. You have managed to maintain a business/personal relationship with us for many, many years and you know how much that means to me. To maintain a business where the personnel don't walk around stressed and yet perform their duties so well only speaks of your people skills as an employer. I wish for you, Carl and your families health, wealth and happiness for all time.

Great service, price was fair and bike came out cleaner then when it went in. Love it!

I want to recognize Dan and Bill in the Service Department for treating me as a valued customer. These guys are professional, courteous, and absolutely deliver on their promises. What you know about the Harley-Davidson brand is what you see, hear, and read about these fine motorcycles. But how you feel about the Harley-Davidson brand is directly influenced by guys like Dan, Bill, and the Service Department professionals that keep us safely on the road. Harley-Davidson of Danbury lives up to the Harley brand promise by providing quality customer service.

Harley-Davidson of Danbury let me have a vacation, second to none. Matt and the Rental Department hooked me up with a like new Road King that took me comfortable and reliably on a 200 mile tour of New England foliage that blew this Californian's mind. Thanks to all the guys at H-D of Danbury. Couldn't have been any better!!!

Al: Just a quick note from my first experience with your store. I made an appointment through my cousin Brett for this morning. Everything went extremely well and quick right down to the coffee offer you made. I will be purchasing and servicing with you in the future. I felt welcome and at home. Thank your staff for welcoming me and I will certainly pass the word.

Dear Al: I would like to share with you a recent positive experience I had yesterday while visiting your dealership.Last Saturday I received a follow up/courtesy call from Dan the service manager following my Road King repair. I actually had a question/concern that I wanted to share with him and also purchase a couple items so I drove in with my bike. He was busy, but still came out to check my bike, test drive and share with me some professional thoughts and useful tips. He was very nice, personable and professional.I was pleasantly surprised and satisfied and thought that I would share with you my very positive experience.All the best,

As a woman buying her first Harley at H-D of Danbury, I felt welcomed from everyone I met. Colleen gave me such excellent personal attention and walked me through every step of the way. From the first phone call, to the perfect bike, to parts and accessories (Ryan was incredibly courteous and patient), and out the door on my beautiful 2014 Dyna Street Bob - Fabulous. Thank you so much.

My wife and I were looking to get some answers and ideas as we weren't sure what we wanted to do; get a full bore cruiser, upgrade my older Road King, or get her on her own bike. The dude in parts was awesome. He told me to bring the sundowner seat, he had in stock, back next week if we weren't happy with it. He then got Dave in sales and he gave us all the info on a beautiful Ultra Limited they had. He also explained some options for getting my wife on her own bike. It was late on a Sunday so we couldn't really road test anything, but we felt so comfortable with the service that I know when it comes time for an upgrade or another bike we will be heading for Danbury!

Just wanted to say thank you for the fast service and getting my wife and I back on the road so we could get back to Pennsylvania in time for our sons baseball game. We really appreciate all your help.

By far the best customer service ever! Would not buy a bike from anybody else.

Al: Thank you for your contribution to our successful drive to support the Wounded Warriors. Your gift certificate along with many others enabled us to raise $1,145.00I remember our conversation about you and your brother's support for this organization and as a veteran of the Viet Nam era, I appreciate your actions and generosity.Thank you again for meeting with me and for your contribution to our efforts.

AL! This bike is awesome! I put a quick 100 miles on it and had a blast. Thank you so much for making this experience so Special (pun intended!) - you and your team have been super accommodating and pleasant to work with. Please thank Paul, Sue and Mark for me.

Hi Al: Thanks for going thru all the efforts to get this bike for me. The time you take to spend with a customer shows your commitment to your business and to the hobby. As the owner of a multi million dollar facility, you place yourself with your customers, not above them - rare in this day and age.

Hey guys! I just wanted to publicly thank the Service Department at H-D of Danbury.Last week on my way to Rolling Thunder in DC, I hit a massive pothole at 70 mph on 84S just over the CT line into NY before exit 20. Not sure how I did not dump the bike, but I lost my front rim & tire. Was towed back to Danbury Harley in CT where I was told they did not have the rim in stock and I would have to wait a day or two.Danbury actually removed a wheel and tire off of a model on the showroom floor to get me back on the road after the insurance examiner had arrived with a check and approved the repair. All in all it was a 5 hr delay but they got us back on the road to continue on our mission!It is the small things like this that make you guys f'n great! Thank you so much once again. I owe you guys lunch, soon! m/ m/ Thumbs up to Danbury Harley for being standup guys!

I sought out a bike I really liked from a post on your website. I came in only to look at the bike up close and come closer to a decision about buying a bike. As soon as I walked in I was greeted with the warmest smile and kindest welcome from Lynn. This totally set the tone for what was going to be an awesome experience.I walked the show floor to find the bike I saw online; an 08 Road King. No sooner did I lay eyes on her than Matt greeted me and told me if I had any questions to feel free to ask. I had a ton of questions and Matt was beyond helpful - as he was the one who actually posted the bike online. When I had questions he didn't have the answer to (I think it was only one - he's a really knowledgeable guy) he summoned Colleen.Colleen took over and absolutely continued to add to the atmosphere and I really felt that I belonged (I haven't ridden in over 10 years so I was feeling a bit out of the loop and slightly intimidated just going in). I chatted with Colleen for a bit about everything ranging from bikes to relationships to dogs - it was awesome. She's probably one of the most attentive staff members of any business that I've ever dealt with. She then introduced me to Ryan in parts.This is where I really got tense because it was time to pick out parts that I wanted for my bike and I still wasn't even sure that I was ready to buy one. The last thing I wanted to do was seem uninformed. Ryan blew that right out. Laid back cat he is and razor sharp with product info and what would work well on my particular bike. He even answered what had to be the most basic and dumb questions, but he did so with such professionalism and courtesy. I was put even more at ease as Lynn bounced from the back with her killer smile - she was excited about her vacation.Now it was off to meet Paul in finance. Oh how I dreaded this. My credit is less than stellar but I had potential lenders, still, I wanted to hear what Paul had to say. As it turned out, none of the lenders worked out and I was on the phone with Paul the next day. Talk about a dude who bends over backwards (and sideways and somersaults)! Paul is the embodiment of amazing customer service. He somehow managed to get me everything I wanted on the bike with still a relatively low payment schedule. Patience! This cat has patience in spades and I couldn't be happier that I got to work with him on this.In short this was an unparalleled experience. The best customer service achievable I feel and was made possible by an incredible staff who are all enthusiastic and knowledgeable about their brand and who really enjoy where they are and what they do. I'll be a Harley-Davidson of Danbury customer for a long time. Thank you all so very much for this experience.

Dear Al, Sue, Dan & Liam: I would like to thank you all, each in your own area of expertise. As Owner, Business Manager, Service Manager & Parts Manager for the preferential treatment I received from each and every one of you in the purchase of my 2014 Street Glide Special. Thanks so much.

I bought my Honda Shadow 750 from Joe at H-D Danbury. He was awesome. No pressure very friendly. Joe and Paul (finance) were both great even though I was buying a Honda from them, not one of their beautiful H-D's! Thanks guys!

Got our 3rd bike this weekend from H-D of Danbury and this time we stepped it up to a CVO! Thanks to Colleen, Paul and Al for making it happen once again.

This is the second bike I purchased from H-D of Danbury (the 3rd between my husband and myself) and I couldn't be happier with my experience. I want to thank Dave in Sales for his help with the bike and taking the time for the test ride, Paul for all his help with the financing and Al and Carl for outstanding service. Thanks again and I can't wait to pick up my Softail Deluxe!

You folks just did a full service on my red '78 Sportster and I just wanted to say many thanks for doing such a terrific job. The bike runs great!!! Really appreciate all the little things you tweaked to make it run as good as possible.

I set out to purchase a 2014 Street Glide Special a few days ago, and was looking for an excellent deal. I contacted the 7 closest Harley-Davidson dealerships to my home, and told a sales person at each exactly what I was looking for. Of course they all guaranteed me a great deal and amazing service. Yesterday I was down to three dealers, but H-D of Danbury beat the other two. A buddy of mine pulled his deposit from another dealership then came down Danbury and bought one at the same time! My sales person was Colleen. I really appreciated her no BS approach and willingness to work with me. Trust me, if you want the best bang for your buck on a new HD, Danbury should be were you start, then compare elsewhere if must, but you'll come back to Danbury for sure.

Thank you so much for everything. I love the bike. Took it through the neighborhood to show my cousin, he wants one now, I am trying to get him to come in. I appreciate the time and effort you and everyone at the dealership put in for me and you will be seeing me back soon I am sure. Thanks again to you and the whole staff.

Al: What can I say; this 2014 Street Glide Special will be the third bike I purchased from you and your dealership. They just get better and better. I cannot tell you how satisfied I am with you personally and also with your team. In my opinion they are all top shelf people; Sue, Liam and Dan just to mention a few. They are all a plus to your organization... Now lets Ride!

Purchased a Street Bob for the Mrs. and things could not have been smoother. Colleen our salesperson was great and very knowledgeable throughout the whole process. What a joy to work with. The whole process was effortless. Definitely recommend this dealership for anything in the future. Also my thanks to Paul in Finance for everything and being patient with the transfer. Thanks to the entire staff at Danbury Harley-Davidson for making everything so easy. My future business will be at this dealership. Thanks everyone for making my Wife's special day a memorable one.

Hey Al, I just want to extend a very sincere thank you for how you and your staff treated me during the last job performed on my bike. A great experience from the start. Chris was a pleasure to deal with - knowledge of the products that he was selling, sincere and a pleasure to work with. Dan was very cooperative and clearly led his team to complete, what I thought, was a tremendous job. The bike looks better then I had envisioned. He and Rich took the time to go over the bike with me upon completion, letting me know that if there were any issues in the spring time to bring it right down and any problem will be resolved immediately. As discussed with you before, being in the customer service business, our main objective is to please the customer and bring them back often. I will be back often!!! Thanks and great job,

I had one of the best customer service experiences in a store in Danbury that I have ever been to. They were amazing, helpful and very patient. They were also very solitary to me and my family especially because we locked our car keys inside and they called for help and waited with us. I have to say one of the best customer service experiences and will defiantly recommend the excellent crew from the Danbury store in Connecticut.

I live in Colorado and was looking for a specific bike for my wife's Christmas present - a 2012 CVO Softail Convertible. I was a bit worried about doing a transaction of this size across the internet but working with H-D of Danbury was a piece of cake. Joe in Sales and Paul in Finance were outstanding and quite honestly the bike arrived and was more impressive in person than any pictures could convey.

Just picked up my 2003 Road King after an accident repair, Rich & Craig in service are professional people to deal with! The bike was not this good or clean when it was new! (30k on it ) They put life back in a bike that looked like it was ready for scrap! I am an Extremely Happy customer! When time comes for a new purchase I will do business with Danbury Harley! Thanks again!

I got stuck out there with a bad tire on a Sunday and the staff took care of me as though I was a regular customer. Got price and got back on the road in a couple of hours. Nice feeling to have a dealership out there to help THANKS

I had wandered into the dealership looking around and found myself in the service area. I spoke to a gentleman behind the counter named Bill and in conversation I had mentioned I was looking for a preowned Forty Eight Sportster. He was so helpful and actually informed me that they had one there and put me in touch with a WONDERUL sales person named Colleen. She answered all of my questions and was so helpful with all the details. Within no time I was the proud owner of that 2012 Forty-Eight. I did find however, that because I am short in height, I didn't reach the forward controls very well. Since Bill was so helpful, I turned to him to ask what I should do. He immediately looked up the 'reduced reach' seat, quoted me a price and I was all set. He also went over service for the motorcycle with me. I felt very comfortable talking to him about things that I really had no clue about. I love my motorcycle and ride it proud. So glad you have Bill and Colleen in your family!!!

Hi Al: Your guys at Danbury took very good care of me and my bike and I can honestly say that your stock had something for everyone. Plus every bike was immaculate, as is your entire dealership, for that matter and it was always fun going there, despite the long ride from Milford. I believe to this day that the 1994 FLT-CU I bought from you in 2010 was the all-out best deal that could be gotten at that time in all of Connecticut for a Harley dresser; the most beautiful paint, options, and mileage. I looked at every dealer's stock and private sales and this one was a real gem. Warmest regards,

Al, I can't thank you enough for the service your dealership delivers. From making an appointment to pick up, it is a pleasant experience and hassle free. Dealing with Mike and Rich in your service department was a pleasure too. They kept in touch with me throughout the process and answered all questions. I really like the online scheduling tool, as time in the day is a premium. I can't thank you enough for the personal attention you give your customers. As there are many service options you have really earned my business and I am happy to recommend your dealership. I am more than just a customer to you and that makes all the difference. As a owner 'you get it!'

Hi Jim: I wanted to drop you a quick line to thank you for all your help with my Night Rod! The bike has far exceeded my expectations! I'm kicking myself that it took this long to get a Harley, what an absolute joy to ride! Please give my thanks to Al and Sue. They, in addition to you, made this one of the most enjoyable purchasing experiences of my life.

Just wanted to thank your mechanics for doing an excellent job fine tuning the motorcycle.

Mike and Colleen in Sales were great and Rich in Service was top shelf.

Mr. Lucchino, Having spent a great week in Main with my daughter and her family I was heading back towards Maryland when on Sunday afternoon on 21 July and about 25 miles from your dealership on I-84 I developed a wobble in the front wheel of my 2008 FLSTC. After pulling over to the side of the road I called the Connecticut State Police as there wasn't much of a shoulder on either side of the road. They arrived within minutes and provided assistance in obtaining a tow truck as Road America was going to take too long to get there. There was a safety issue in being parked where I was for an extended period of time. When talking to one of the patrolmen he recommended taking the motorcycle to your dealership. Of course by the time we arrived you were closed for the evening. As the motorcycle was being removed from the tow truck, a Mr. Dave Williams arrived and inquired what the problem was - he was picking up his car that had been left at the dealership parking lot. I found out he is a customer of yours and works for the Danbury Police Department. As there was a hotel right across the street he offered to transport my bags across the street to the hotel, where I did find a room for the night. It was on Monday morning that I met you when you came out to where I was sitting on my motorcycle waiting fore the service department to open and you explained everyone was getting things ready to open and inquired what my problem was. After listening to my explanation about what happened, you asked if I wanted any coffee or if I needed to use the restroom. Thank you for asking and that little conversation put me in a positive mood for the start of the morning. Things turned even brighter once the doors opened. The service writer, Rich Wong, listened to my story and while he stated he didn't know what the problem was, he would get someone to take a look at it and let me know. He asked me to have a seat in the lounge area and he would let me know as soon as he found out what the problem was. I did not have to wait long when he told me the front bearing was destroyed. He then told me about how long it would take to replace it and what the total cost would be. I said it sounded good and the repairs started. Once the repairs were completed I was surprised when the bill was less the amount I had been quoted. It seems that Mr. Wong checked the VIN number and found I had an extended warranty in which the front bearing was covered, which reduced my out of pocket expenses. I thanked and applaud Mr. Wong for taking the time to check to see if I had an extended warranty. As I was settling the bill, Mr. Wong explained to me what the tech had found when he was checking out the problem. Me being the kid whose mother always told him ' to stay away from the wheelbarrow as I didn't know anything about machinery' when I was growing, told him I would pass the information on to the service manager at Annapolis. The bottom line is I would like to thank you, Mr. Wong and the rest of the personnel of your dealership for the prompt service and hospitality I received while I was experiencing a small bump in the road. When I travel back your way in the future, I will plan on stopping in for a visit. Thanks again,

Hello Al, I've been a customer of yours since 1998 when I purchased my Fat Boy. Over the years we have built a friendship as well and that's why I feel I should tell you about how great your employees are. Over the years I have had nothing but great experiences with your staff and I had yet another one with Lynn Jelly back in June. I was shopping for a birthday gift for my girlfriend when I found some H-D brand jewelry on the website and then came to the dealership to purchase it. Because I am the typical male and procrastinate when it comes to shopping for gifts I was panicked when I realized the items were not in stock and that's when Lynn comes in and saves the day! Lynn quickly went to her computer and worked her magic to get it added to an order that was about to be shipped to your dealership to ensure I would have it in time. It arrived as promised and was a huge success with my girlfriend. I have dealt with Lynn countless times over the years and she always comes through. Also you should know about Liam and Chris at the parts / accessories counter. These guys are top notch and can answer any question I have ever had and always go out of their way to help me out. When it comes to maintenance on any of my bikes through out the years your guys have always treated me like a king and when Bob retired Dan stepped in and to my surprise has made it even better than I thought possible. When I come in the maintenance shop I'm always greeted by Rich and every time he seems willing to move mountains for me to ensure my bike and I get the best treatment possible. I can honestly say I have never had a bad experience at your dealership and knowing you and your brother Carl the way that I do I know this is due to the examples you set while conducting your day to day business. My bikes are a huge part of my life and you guys help facilitate that for me. Thanks for all you and your staff have done through out the years!

I just purchased a new Street Glide from H-D of Danbury. The sales person that worked with me Colleen was really a great pleasure to work with. She made the whole transaction really simple and easy for me. My thanks to her, the bike is bad to the bone and I'm enjoying it. Thanks H-D of Danbury!

Al: It was a pleasure meeting with you while we were at your dealership. I just wanted to take the time to thank you and your service department, especially Mike, for getting the LED lights taken care of while we were up from Tennessee visiting our daughter. No issues on the ride home other than doing the last 140 miles in the rain.

Al: I just purchased a new IRON 883 and wanted to thank you for the amazing service offered by Joe during the sales process. Joe really made us feel at home and left my wife and I with a great impression of your dealership. Cudos to you for having Joe on your team. Thanks again,

I recently bought a 2013 Road Glide CVO from Colleen. I can honestly say she was instrumental in putting the deal together. She was helpful, very knowledgeable and fun to work with. I suggest you look her up next time you're in the dealership. I have also been treated very well by everyone over there from Sales, MotorClothes, Parts and Service!

Harley-Davidson of Danbury is the finest dealership anywhere with the most mint bikes that can be sold to the public! The entire staff, starting from Al and Carl, to Dave, Dan, Sue, Liam, Lynn, Jean, Rich, Bill, Jim, Mike, Colleen, Pat, Jeff and everyone else (forgive me if I am not naming you, I love you all), has made my experience unbelievably gratifying! I couldn't be happier. And, to be blessed by such generosity is overwhelming! Everyone is extremely friendly and pleasant to deal with. The way this business is run is beyond compare. Service is number 1! Sales staff is extremely knowledgeable and display great expertise in that knowledge of Harley bikes and matching riders to the right bike. Finance staff, appreciatively, do all to get it done. Merchandise staff goes out of their way to help customers. Parts staff can't do enough to please you. Of course this is a direct reflection of the owners' leadership paving the way! I will not go to any other dealership for my Harley-Davidson needs. Thank you all for everything!

Thanks to Dave, Colleen and all the Sales Associates. Shout out to Kayla who helped me find the perfect helmet and jacket!

Awesome experience purchasing my first Harley. Love Colleen she is the best! She helped put me on my dream bike. 2007 Dyna Street Bob.

Last year I purchased a 2011 FLHTK and have nothing but great things to say about the staff at Harley-Davidson of Danbury. Sales, Financing and Service made my purchase very easy and I was in/out in about 2 hours. They have a great selection of parts, a HUGE inventory and when you walk in the door I am greeted by staff saying 'Welcome, would you like a bottle of water or coffee and what can I help you with' H-D of Danbury is now my second home!

Calm before the storm last week in Daytona. Stage 2 upgrade is great. Bike never went over 210 in 90 degree weather so I guess the oil cooler is also working. Next comes suspension. Good job on dyno tuning.

Great dealership - everyone was very nice, helpful and friendly.

Al: Just want to say you and your team are top notch. Welcoming me and Tom as you did into your family was truly a grand experience. Your care for the customer is second to none. The details of the Harley experience you and Dan gave me will always be under my helmet. Just wanted to let you know we're home safe and I thank you for a memorable purchase. Thanks,

Al, Just a brief note to thank you and your staff, (Mike and Dave) for cordially guiding me back in the saddle again. Your agencies fine handling of all purchase elements was appreciated and will not be forgotten. Thanks again,

Hi Jeff: Just wanted you to know that the bike was sent up from Seattle this morning. Everything went as planned and I was back in my garage at home by 1PM. Thanks again to you and to Sue for making this transaction as painless as it was. It's a beautiful bike and I can't wait for Spring now! Thanks again,

Mike in sales was awesome. H-D of Danbury was my third dealership and they earned my business.

I have had many motorcycles in my life. I must say this has been the best experience with a dealership. They make everyone feel like they are special and are always ready to go above and beyond to fulfill your needs. Thank you Al for your friendship.

Colleen, Thank you for everything you did to make it possible to buy my bike. That means a lot. It is BAD ASS and I LOVE IT. Thanks,

Dear Al, It was a pleasure meeting and talking to you yesterday at your dealership. As I told you then I wanted to thank you and your staff for the wonderful experience I had purchasing my first Harley, a 2012 Heritage Classic. From the moment I came in and spoke with Mike, through the process of getting a loan and then meeting Dan at delivery it was great buying process. As a car salesman I can truly appreciate the professionalism shown me by all your people. Rest assured I will recommend your dealership to anybody I know who is considering a Harley-Davidson. Oh by the way and most importantly, I love the bike! Once again thanks to you and your staff for a truly great experience. Sincerely:

Hudson Valley Harley Riders would like to thank you for your recent donation of door prizes for our September 23rd Charity Ride for Gabrielle DiCarlo. The ride was a success and the money raised will allow her to continue to receive the treatments she needs to re-gain her health.

Gentlemen: I have rented motorcycles before at locations around the world and I must say my experience at H-D of Danbury was above and beyond. Your man Paco made the entire process seamless, starting with the initial phone call to him a week before, just to get some information on timing and what types of bikes were available. When I called back in the middle of the week to reserve the Heritage Classic it was just as easy. Then on my arrival to the dealership on Saturday morning Paco had the paperwork ready. I asked about some recommendations and Paco showed me a map and a couple of can't miss routes. Then when the bike showed up it looked awesome and rode like a dream all weekend long. Thanks again to Paco and H-D of Danbury for making this a weekend I will not soon forget.

Al, I'm writing this letter in regards to your workers at your dealership. You should be proud of them. As I said before, I am proud to be a stock holder with the Harley-Davidson Motorcycle Company and a rider. I know that you gained a new customer with my friend Norman. I have enclosed a letter that I sent to Harley-Davidson Motorcycle Company. Harley-Davidson Motorcycle Company3700 W. Juneau AvenueMilwaukee, WI 53208Attn: Customer ServiceCC: Harley-Davidson of DanburyTo Whom it May Concern, I'm writing this letter in regards to acknowledge two workers from one of your Harley-Davidson Dealerships. My name is Robert .........., and I have a couple of shares of Harley-Davidson stock, and I found this dealership that went above and beyond the old customer service. A friend of mine purchased a 2001 Fat Boy from the Y..... Harley-Davidson Dealership. He is very happy with the purchase, but a couple of days ago, he had a problem and broke down on the side of the road. He called for a tow and the representative was some what short with my friend. He called for authorized tow and the operator took the motorcycle down to Danbury Harley-Davidson which was the closest dealership in the area. Well, to make a long story longer, I drove my friend down to the Danbury Harley Dealership to pick up his bike and we found that his extended warranty wasn't put into the computer system. While I was waiting for my brother and his bike. I started to walk around the showroom and found it to be very clean and bright. The owner came over to talk about this year new motorcycles, clothing, parts and the service department and was friendly and very out going. His name was AI Lucchino. If I lived in Connecticut I would buy my 2013 Street Glide from there. The second gentleman I would like to commend is Bill Fuller, the service writer for the Danbury Harley-Davidson Service Department. He was courteous and well spoken about the products and service that the dealership provides. As I said before my friends extended warranty was not in the system, Bill took the time to call and to reassure a customer that everything was put in the computer system correctly. He answered my friends questions about the service and put a customer at ease. He even made a new customer. I don't know what the corporate office does for its dealerships, but I would like these two gentlemen be recognized for there outstanding customer service. I am very proud to have stock in Harley-Davidson Motorcycle Company and to ride a Harley-Davidson. Sincerely, Robert ..........

This is my third Harley and let me say that Al, Susan, Colleen and Mike were the best.

Thank you to Harley-Davidson of Danbury. You did a great job putting on my True Dual exhaust. I can't thank you enough! Thank you Rich and the Service Department for taking such good care of me and my 2012 Softail Deluxe.

Al - As you know I am a major and loyal fan of Harley-Davidson of Danbury. The ongoing excellence delivered by your team is a keen indicator of your skilled leadership. Yesterday was just another example of 'defining excellence'. Yes, I know we saw each other several times and laughed yesterday...But here is the bottom line: Liam and his Parts team are the best at what they do. Yeah, stuff happens, but he goes out of his way to deliver a level of service that I have to experience at any dealership. He looks for solutions and finds them. If the answer is not obvious, he will go the extra mile to find alternative solutions. Funny, dedicated and knows his stuff! While attempting to install a fog light bulb at the dealership, I loudly expressed my frustration when it failed to work. Dan was working with another customer and heard my 'F_CK!!!'. He could have easily ignored what was going on with me but did not. He paused his conversation, looked at me and said, 'What's up?' I explained what happened and he calmly said, 'Don't worry about it. We'll take care of it. Tell Bill to get a mechanic out here to look at the bike and we will do it now for you.' What? Now? At 5:45PM? Neil came over to me, asked what's up and took the bike in the shop. I was informed my attempt to install the bulb was foiled by a short in the harness wiring and bad fuse. Bike was fixed. Dan is 'THE MAN' and THANK YOU!!! As I was leaving, Dan then went on to suggest the next time the bike is in for service, I have a circuit board installed to help clean up the messy wiring under the seat. To be sure this will be done! In both cases the option not to help' was NEVER an option. This customer-centric thinking cannot be taught; this is simply who these men are. Yesterday I was not a customer I was simply a person that needed help and both responded in kind. Al, you now understand why I am such an advocate. Bravo to you and the team!

Big thanks to Al, Dan, Rich and Neil for going above and beyond to get my bike done!! Great work guys!!

Thanks for the speedy service, got my bike up and running for Father's day.

I live closer to another Harley dealership but the Service I get from Rich and the help I got from Christine in Finance was great! Thanks for the happy miles Al. This was my second purchase from you guys and I am very happy. Hope to see you on the road! Thanks

Thank you all for getting me back on the road yesterday. Your response and service for a stranded rider was friggin outstanding. Again thanks your team is outstanding.

Got my FXDI35 back from you guys today. Service did a spectacular job again with it. Rode like a dream back to Meriden. You guys even cleaned it up nice. Now you know why I always come to you! Thanks H-D of Danbury!!!

I don't want to sound like a broken record, but once again the Service Department came through for me with flying colors. They traced another intermittent electrical problem that was causing my speedometer, directional signals, and brake lights to shut down. They finally found the problem after dropping the front wheel found and fixed a bare wire to the running light. There is nothing more difficult than an intermittent short in the wiring system on a bike. I am constantly amazed at their skill in finding, and correcting these types of problems in such a short time. Thanks again to everyone in the service department. They are all 'Top Shelf'

Dan and Rich: Thanks so much for getting me in and out so quickly on Friday. Nobody knows better than me that I can be a pain in the ... when it comes to my motorcycle so I appreciate your patience and usual fine work.

The Service Dept is fantastic. Last Fall I brought my Heritage with a 131 Jims engine and there was an intermittent electrical short because it was turning off at unexpected times. I was skeptical that they would be able to trace the shorted wires causing this problem as there was a lot of aftermarket gear on this bike including Nitrous Oxide. I had the bike back in 2 days and they found 3 crushed wires. Bike has been running fine ever since the repair. This Spring I had a Power Commander removed as it did not play well with the Jims 131 Engine. H-D of Danbury installed a H-D Pro Race Tuner and I had the bike back in just less than two weeks due to the fact that it was the busiest part of the year this was fast service. I had been told by another dealership it would take over a month to do the same work. The bike runs like a Swiss watch with 130 FPT. Thanks especially to Bill, Rich and Neil.

While I have ridden for decades, this was my first H-D purchase. Al and his team are just great. Al stayed after closing on a Sunday to help my wife and I pick out a model. He took the time to explain the pros and cons of various models based on how we use a bike. Then Sue efficiently got all of the paperwork done and Parts/Service put a rush on the install of parts so we would have the bike to ride over the Holiday weekend. Five Stars all the way.

Al, I just completed a survey on your parts and service department. It was an easy pleasure to assure the motor company that Harley-Davidson of Danbury is a great place to do business. Its management, staff, products and services are all a credit to the motor company and especially to you and your team.

Al, I wanted to take the time to thank you for making me feel very comfortable with your dealership. I recently came in to purchase saddlebags for my Springer Classic. These bags are a big investment and I want them to be right. I found it very hard to choose the correct bags from the catalog. Chris and Liam in the Parts Dept. were very knowledgeable and really took the time to research the bags for a proper fit and made me feel certain the bags would be correct. Then we went to the Service Dept. Bill and Dan made me feel assured that the installation of the bags would be performed properly and in a timely manner, just as Rich did the previous 2 weeks ago when I arranged to have the light kit installed. Then your truck came to my house and picked up my bike for the arranged work to be performed. Bravo! You guys are truly the best around and you know I don't just say that! While my bike is there, I arranged to also have the Engine Guard and Highway Pegs that I previously purchased from you installed. I finally have the Bike of my Dreams. Thank you and all of your team at H-D of Danbury for the Ultimate Experience in Hog Ownership. You have made me very happy with your dealership.

Al, Just a quick note to let you know I finally got out on the bike on Sunday and am still smiling. I knew the bike would be fun to ride but the experience far exceeded my expectations. The bike sounds, runs, and rides incredibly well and I am very grateful for your recommendations which have taken an excellent machine to another level. I also want to thank you for the time you took with my son Cody to explain the modifications being made to the bike, etc. That 'inclusion' was a great moment for Cody and I do not think I have seen him without a Harley T-shirt on since that weekend.

Al - That was the easiest, smoothest and most hassle free purchase I have ever made. Thanks again to you and Sue. You are the ultimate professional and she just plain ROCKS!!! I am in customer service and I have not a single complaint about my experience at Harley-Davidson of Danbury. This is what I try to tell as many people as I can when they tell me they purchase elsewhere. Stores are closing all around you (Stratford, Stamford, etc.); there is a reason why you prevail. See you soon,

I recently had my bike in for work. After I picked it up I was very happy, the bike ran better than it ever has. Thanks to your excellent service department. Thank you again!

Wow, great to hear from you Al. I absolutely love the bike and sincerely appreciate you standing behind it. I recently used your dealership as an example of awesome support. Long story but a friend drove from here to NJ to buy a bike at a H-D dealership; some shady things went on after the handshake in regards to liens on the title. They were very disappointed. I have installed agitator wheels on it, that's it in the back in this photo on Skyline Drive here in Virginia, the other is at the Buck Snort Saloon in Colorado, rode it there and back in 2011. What a great riding bike it is! Thanks again for touching base,

Customer email sent to Mike KennedyVice President North American SalesHarley-Davidson Motor CompanyMike, I want to let you know why I think Al and Carl Lucchino and their team in Danbury are at the best at what they do. I have been to all the Harley dealers in the New York City area. I bought my first Harley from Reggie Pink (closed) and often went to Stamford, CT for parts (also closed). I've been to Harley dealers all over the country and in Rome, London and Paris. I spent 31 years in sales and always like to see how businesses treat their customers. I can tell you that Al and his team know how to treat customers. When other Harley dealers treated you like they were doing you a favor to take your order so you could wait 6 months or more for a bike, Al worked to make you his customer. He treats you like you are a member of the Harley and Danbury families. Whether you have a Masters Degree or are a Master Electrician, whether you have a suit or tattoos, he and his team treat you with respect and like you are the most important person in the store. They make sure you are happy with your parts, service and especially your bike purchases and follow up to be sure things are OK. Maybe that is why they have grown their business from the former Brewster dealership, which I also frequented, (and was in the basement of a house and had an aluminum screen door) to the big, modern, professional operation they now have. Maybe that's why they are still in business while others in the area have closed. Like most buyers, I look for a good deal and good service. I was one of their first customers and have been a repeat customer. I have tried to find a reason to do business with a different dealer, but I can't. And I won't.

I cannot express to you how great it feels to have been provided support from your Service Deptartment after staying at my Sisters house for 5 days without power and seeing your service truck pull into my driveway to pick up by bike. I was spending most of my free time talking with CL&P. On behalf of our family we wanted to thank all of the employees for their service.

A visit to your dealership is always a warm & friendly experience.

To: Mike KennedyVice President Sales North America RE: 2011 Screaming Eagle Street Glide MikeI wanted to share my thoughts about a dealer experience I had this past summer. In the late spring I purchased the above Screaming Eagle motorcycle. I was very excited since it was a birthday present I was buying myself for my 50th birthday. The bike had a low speed lean pop through the throttle body on take off almost causing a dropped bike. I brought the bike back to the dealer a few time with no results. They said they could not duplicate the problem and did not fix the problem. Unfortunately the dealer explained that 'since they do not build the bike they can not help me'. The reason for this letter is not to raise concern over the dealer's action, where I purchased the bike, but to tell you about an amazing customer experience I had once customer service stepped in and directed me to an alternate dealer. After many attempts to fix my bike (at the original point of purchase) I was directed to Al Lucchino at Harley-Davidson of Danbury. Al took control of the situation and personally saw to it that my motorcycle was ready to go with me to Sturgis this year. I can not express my gratitude enough to Al Lucchino and the team at H-D of Danbury. They made sure that every concern I had was addressed and that the bike ran perfectly for my trip. I can't thank the team at H-D of Danbury enough for making my dream trip a reality. I would hope you would forward this letter to them, so other customers can see how this dealership operates, and how they put the customer first. Thank you for your time, hope to see on the road some day.

Hi, My name is Rick and I am from Ottawa, Canada. This summer I went for a trip in the United States and had some problem with my bike. At the time I was near a Harley-Davidson dealer in Danbury, Connecticut and stopped by to see if they could help me. I have to say that I had the best service ever. The guys in service were great. I would like to pay special attention to Jim Lawlor who got me in and out of that shop and back on the road where I was supposed to be. All I have to say is I wished all the Harley-Davidson dealers were like you. Keep up the good job from a satisfied Harley rider back in Canada.

Hi Al, Just a quick note to say Thank-you. I have spent quite a few months looking for the right bike for me without much success. In just a short period of time with you I felt I was presented with options that were suited to me, given the opportunity to ask a lot of questions which you kindly answered and when I asked for your opinion you provided one with valid information and backup. I couldn't have asked for more. You made my experience an extremely enjoyable one and made me feel very comfortable with the decision I have made. The rest of your staff were just as helpful and I commend you on building such a great dealership. I can certainly understand why it/you have lasted so long. My only regret is that I didn't come to you sooner. Thank-you again for your help. I will certainly be recommending your dealership to any and all friends I know that are currently riding or looking at getting into it. We will try and make it up there for the event on Sunday. Kind regards,

Al, I would like to thank you for the support and service I received at your dealership. I recently moved here from the Atlanta area. While riding one Sunday I was having problems with my Dyna. I stopped at your dealership and talked to Jim Lawlor. I know people that just walk in are not a normal thing particularly on a Sunday. However Jim made me feel like he had nothing to do but help me (which I am sure was not true). He looked at my bike and promptly told me what he thought the problem was, scheduled an appointment for me and instructed me how to safely get home. That being great service in itself, when I brought the bike in for service I was even more delighted. The bike was fixed the same day and perfectly to my satisfaction. The repair was right on and I feel like I have a new bike (although I know you and Harley-Davidson would not mind if I bought a new bike). When I do get another bike I assure you that your dealership is the place I will go. Also you need to know I am telling this story to all of my friends. Thanks again, and good luck in the future. See you soon.

I would be remiss if I didn't pass along my sincere thanks for going above and beyond to help my friend Peter with not only the purchase of the Night Rod but to go through all you did to get him the V-Rod Muscle. I was very happy for him seeing him yesterday at the dealership beaming about the new bike with which he is truly happy. For this and many other reasons I feel strong loyalty to H-D of Danbury. Ride Safe,

I just purchased an 04 Sportster and was overwhelmed by the very personal service and the attention given to me by all of the staff. I drove an hour and a half to get to the dealership in the rain! Al personally worked with me to be sure I was completely satisfied with my purchase and made everything great. Now if he could only have stopped the rain it would have been even better. Thanks to all at the dealership and I look forward to many years of happiness with my new purchase. You guys are A+ Thanks again,

I would like to praise, and thank the Harley-Davidson of Danbury Service Dept's great work. I brought in my Heritage with an intermittent short that caused the engine to cut out completely. I had figured that it was going to be a real PITA job as most intermittent electrical shorts are tough to find especially when the engine has to be hot for a certain amount of time before the problem appears. The bike had a Jim's 131 engine and a great many extra electronic accessories that were wired into the electrical system. I figured it would take at least 2 weeks to find the problem. The mechanic did a great job and managed to trace it down to two pinched wires on the coil and the fuel pump. I had the bike back in a week and I was really grateful. I took it out for a 225 mile test ride yesterday and it performed flawlessly. I am keeping my fingers crossed that the problem is gone for good. Great work gang.

Dear Al, I would like to 'thank you!' for a fantastic buying and servicing experience at H-D of Danbury. From the time I started 'window shopping' in early 2010 to my recent purchase of the pre-owned Dyna, I have been warmly greeted by Jelly & Jean and assisted in a friendly, engaging fashion (no pressure though). The saleswomen are always knowledgeable, encouraging, but not pushy and they make buying fun biker clothing that much more enjoyable! And then I began to look at the bikes I was greeted just as promptly and warmly by the salesmen and my questions were not dismissed. Most recently Matt, Dave, Joe and of course Jim, were all tremendously helpful. I began looking at the 2003 FXD Dyna in early April and Jim was informative, engaging but did not pressure me. He knew about the bikes and riding and we talked of life and bikes and I left the shop feeling good about the interaction. He followed through with an email but was not 'pestering' about returning or whether I was going to purchase the bike. Later that month I attended a bike fest at the dealership and met Melinda and other HOG members. I signed up for LOH and Melinda was so friendly about welcoming me to her newly formed LOH ladies! The men (Mike and others) were also welcoming and I enjoyed the festivities and shopping with Jelly and Jean again! I really appreciate the extensive collection of women's clothing and accessories. I kept my eye on the 2003 Dyna, but didn't think I could actually ride it - meanwhile, Jim sent a little e-mail, nothing too much, just touched base - that was nice. What really tipped me toward thinking about my purchase was the group ride I attended to Harriman State Park on my Suzuki 800. The HOG group was so welcoming and I had a great time meeting everyone as they gathered at the dealership! After that ride, I knew I wanted my own Harley - and the 2003 was still there on the showroom floor! I test road the bike twice, Matt was terrific as a test ride person. I asked him to take me to certain type roadways and he was attentive and informative with my questions (2nd test ride). All the while, Jim was a terrific gentleman, he really was instrumental in my purchasing experience, kind and considerate he never dropped a ball. When he wasn't available, Dave and Joe were also terrific and took messages or just smiled and remembered my name when I walked around the showroom. Ron in finance was a pleasure to work with; he was diligent and also attentive friendly, efficient! And finally the guys in service and parts! I can't tell you how nervous I was about asking for service and asking questions about the bike's mechanics I am not very knowledgeable about the mechanics but the men in service were kind and good-natured. Jim made sure things were done as promised and my bike was all finished up today after the blinkers were moved and accessories installed! EVERYONE was WONDERFUL!!!! You have a superior, knowledgeable, friendly staff and I enjoyed your personal attentiveness and accessibility, AL. So 'THANK YOU!'

Recently I purchased a Fat Boy Lo from your dealership and two years ago I purchased a Fat Bob. I am a partner in a CPA firm in Fairfield, CT and just as I would want feedback on how our firm operates I wanted to share my experience with your dealership and in particular Dave Selwitz. First of all, the dealership staff is terrific, everyone is friendly, doesn't talk over your head and goes out of their way to be helpful. That goes for every single department. Pat from your parts department took time out of his day to sit with me and go through each additional item and part that I wanted for the bike. Multiple sales people would ask how we are doing including Jim and Matt and in a very non aggressive, helpful manner. Emile was great as well. With regard to Dave in 2009 he gave me his personal email address which I did not ask for, but he provided as a courtesy. With my schedule playing phone tag is difficult, so him offering his personal email address was great. I have used this occasionally as I would ask him questions or advice with regard to upgrades, etc. and he always responded timely and with good information. In March of this year I began looking for a new bike. I am not an emotional purchaser, I tend to purchase after I have thoroughly researched every aspect of the product. I reached out to Dave in March with several questions, two months later I bought a bike. He was extremely responsive, and very patient with me. Dave is very knowledgeable and provided excellent information to find the right bike for me. I made multiple trips to the dealership and Dave was patient with each visit, and not pushy. He even gave me his personal cell phone number. He offered to come in on his days off to assist me in any way he can. Even this past weekend after my purchase he emailed me again just to thank me and see if I had any questions. On Sunday I called the dealership because I was thinking of changing handlebars, he answered the phone and I knew you guys were very busy that day and short staffed. He put me on hold and went to my bike and we discussed it while he was looking at my bike. To do that while you were short staffed, after the sale, is extremely impressive. Even today he is scheduled to speak with me over the phone regarding some upgrades. I find this very impressive that a sales person would take that much time after the sale is complete. Frankly, that is the most impressive thing, to treat me the same way after the sale is terrific. Just wanted to give you some feedback on your dealership and Dave. Your dealership is top notch. I have referred two separate individuals to your dealership and Dave this Spring so far and I am happy to say I can do that with confidence. Best wishes,

Mr. Lucchino, I'd like to bring to your attention 3 members of your service staff. On Monday of this week, my 07 Super Glide refused to start while at SSR Equipment on Mill Plain Road in Danbury. It was late afternoon. I phoned your service department and spoke with Bob who attempted to ascertain the cause. I was certain it was something simple that had to do with the security system, but even with Bob's help over the phone, was unable to get started. He was very patient with my failed attempts. Even though it was late in the day, he sent Scott over with the box truck to pick me up. Scott also attempted to get me running. As he was pulling the truck into the parking lot I realized that I had left the bike in 1st gear because it was on a hill. That, of course was the reason the bike wouldn't start originally, but by this time the security system was angry with me and wouldn't play ball. Scott loaded the bike into the truck and drove me back to the dealership. It was nearly closing time by now. Jim came out as we were driving in. I explained what had happened. Of course he had the bike running 30 seconds after it was unloaded from the truck. He also went through the menu to check for and fault codes and determined that everything was fine. Through all of this, each person from your staff could not have been nicer of more helpful. I felt it was important that you know and wanted to suggest that you recognize them in whatever way you feel is appropriate. People like this are a credit to your organization and the reason I will continue to come back for service and recommend you to others. Sincerely,

Just want to again give thanks to all the great people who work here; my salesperson Jim Willis, Jim in the Service Dept., Ron Business Mgr., Kate, Jean and Lynn in the MotorClothes Dept. You all took care of my needs and concerns, treated me with the utmost concern for my well being and helped me find everything that I needed for my motorcycle riding pleasure to start. Thank you very much. Best dealer and staff ever. If I forgot anyone that assisted me or took care of my concerns on the motorcycle that I bought from here, please accept my apologizes for not remembering your names. Again, thank you to all. Have a safe and fun riding season. I look forward to cruising many more roads of this beautiful state. US Coast Guard Vet and Happy H-D Owner.

Team - First I want to thank you all for the amazing service you provide and the way you always 'look out' for my best interest and most importantly - safety. Bob won me over several years ago when I was looking for a new dealership to work on my bike. We were about to go on an extended motorcycle holiday and there was some oil leakage on the bottom of the cylinder. Two other dealers wanted to crack the head and rebuild the engine - Bob to the rescue and said (I'll never forget) 'These kids, all they want to do is crack heads and rebuild engines. That's not your problem.' As he then swiped his finger around the air filter cover... 'Your problem is a pressure issues and Arlen Ness makes a part for $250 that should fix this.' It did, of course! And then I met Liam - nuff said there. Dr. Parts! And then Rich joined the team and continues to build on this excellence. This customer-centric way of doing business is what truly separates your team from the others. Thanks for all you do!!

Al, Last night I called to make an appointment for the 5000 mile service on my 'Glider.' Actually there is closer to 5600 miles because I am enjoying the bike so much I lost track of the mileage last fall. Bob took my call and I told him when I would like to have the service done. I told him I would leave the bike and make arrangements for a ride home and pick the bike up when it was ready. He said if I could be there at 9:00 one of the techs would start work on it immediately and I could have the bike back in short order. This is one of the many reasons why in the last 9 years I have purchased 4 motorcycles from you guys and had them all serviced by Bob and his group and why I never hesitate to recommend H-D of Danbury to anyone interested in motorcycling. My thanks to you, Carl, Bob, Sue, Lynn and the rest for the staff at H-D of Danbury for making this such an enjoyable hobby.

Al, I have been riding since 1958; my first bike was a 1947 Springer Knucklehead 61cc with a tank shift and foot clutch. My most recent bike is a 2011 Street Glide... What a difference... What a time span... I have ridden the new bike for the past two weekends and I am extremely happy with it. Primarily the fit, I thank you for the reach seat. The bike seems like it was made especially for me. The center of gravity is lower than the Road King therefore giving me greater control. I am sure I will have at least 15,000 miles on it this year alone. I would also like to thank you for handling my purchase personally - I am extremely happy. I would also like to say that your entire staff is something to be proud of as an owner, each and every one of them an expert in their own right. Especially Sue, it is always a pleasure to deal with her. Her thoroughness and expertise is definitely an asset to you. Thank you,

Al, I just wanted to take time to thank you for your professionalism and offer my gratitude for taking care of issues on my Road Glide. I truly love the bike and it was disappointing when I discovered the damage. I realize you did not have to take care of it, caveat emptor; however Jim in service did not hesitate to take care of the damages and was very pleasant to deal with. Please thank him for me. He called to let me know the packages were mailed. I received them on Monday in perfect shape. Again, it was a pleasure speaking with you. I appreciate your integrity and look forward to dealing with you again in the future. I will also pass along to fellow riders my experience with Harley-Davidson of Danbury. Take care and ride safe,

Al, I would like to tell you how pleased I was with your service dept last week. I called Jim and told him how I had stripped a screw on my tour pack and needed help ASAP with it. He said to come down and they would look at it. He had your mechanic bring it in and I have no idea how he did it but he got the screw out and put the new one in all in around a half hour. I just wanted to say thank you to them and you for having good people to deal with.

Al, Thank you and the team for the great job on the Softail. I got it out for a good ride Saturday. I'm truly amazed at the difference in acceleration and the excellent fit with the transmission. I also noticed the new cylinders are jewel cut. I don't remember whether the original ones were, the jewel cut sure sparkles on this installation. The brakes are fixed - the mushy feel is gone. As always, I am in your debt for your thoughtful guidance on getting the most out of my motorcycling experience.

Hi Tom, Thank you for the very nice phone call. I wanted to write you just to tell you how pleased I was with everything from start to finish. When you consider the accommodations you made for me in helping me purchase the bike and the service I received from everyone at Harley-Davidson of Danbury, it was nothing short of extraordinary. I was treated like my bike was the only one the dealership was selling which included a very friendly meeting with the owner. Al took the time to get to know me and did everything he could to get me the bike I wanted including giving me a great price for my trade in so I could leave that day with my new bike. It truly seemed to matter to everyone at the dealership that I left there happy, which I most certainly did. I can't say enough about everyone at Harley-Davidson of Danbury. Everyone from the girls at the front counter to anyone I spoke too. I was made to feel welcome and part of the family. Tom actually called to wish me a Merry Christmas. Sure it's a business but I can't help but feel that it means much more to everyone there. Thank you Tom, Al and everyone at Harley-Davidson of Danbury.

Thanks Lynn - You guys rock! Since Reggie Pink went out of business you are the only dealership I deal with now.

I had a great year on the bike, and look forward to many more. Anytime someone asks me about buying a bike, I sing the praises of Harley-Davidson of Danbury. And I mean it because you guys have been great.

Enjoying the ride... Happy on the 2007 Heritage purchased from Harley-Davidson of Danbury. Would like to wish you all a very Merry Christmas... Ya'll made my Christmas by putting me on the 2007 Heritage... Thanks again and Happy New Year - It will be for me!

Al, I'm writing this letter to express my appreciation for all you and your staff have done for me relative to my recent purchase of my Harley. First, I am very pleased with the bike that you presented to me, which I eventually purchased. With little information, you found me a unique bike that is a perfect fit for me in my eyes. I enjoy everything about it and I look forward to getting a lot of enjoyment out of it. In addition, I appreciated your low pressure sales approach. Second, it appears that you have done well with your business and after meeting your staff I can understand why. You have surrounded yourself with many good people. I found EVERY one of them to be customer service oriented, technically competent and just nice people in general. I can't remember everyone's name but Sue, Bob, Lynn, Liam, Brian, Kate, Jean, the fellow who delivered my bike( who was very patient and helpful), all make for a strong team at Harley-Davidson of Danbury, you should be proud. I feel like I was treated very well and I want to thank General Jim Battaglini for introducing you to me. Thank you for everything.

I would like to express my appreciation to Brian. He was our salesman and went above and beyond what any other salesman has ever done. Sue was awesome, very personable, down to earth, easy to talk to, and most important willing to listen. My overall experience was good. I would definitely recommend Harley-Davidson of Danbury to all my friends.

Lynn, Thank you so much! It is always a pleasure dealing with you and with H-D of Danbury. I wouldn't shop anywhere else!!! Thank you again for all your time and help!

I had come in from RI and traded my CVO Road King for a new Fat Boy. The Fat Boy has been great. Since I'm not riding as much as I used to, the Fat Boy has been perfect for my current needs. Your whole staff that day was great. Sales, Management, Finance and Service went out of their way for me. This is my 4th new Harley, from 4 different dealers and your dealership was by far superior in every way. Not only did we make a deal that day, they got all the additional items installed so I could take my bike home that day. I have spread the good word about your dealership and my experience to many of my friends who ride here in Western RI and Eastern CT. Thanks again for everything!

Biketoberfest was a fantastic day and event. I drove 3 hours from Mass and enjoyed the whole day. Best event I have attended.

You had a great party Sunday. I rode up and was on scene from about 9:30 to 11. By the time I left, the lot was filled with bikes and people. (I bought a poker hand, but did not have time to do the ride. I hope that the run worked as you hoped.) The Softail is a wonderful bike. I've got about 125 miles on her now. I had forgotten how really comfortable the Softail is. Anyway, congratulations on the day. And congratulations to Lynn. She had all sorts of people in the story buying clothes (including me). I was amazed at the number of moms and dads who were shopping for their kids.

Thank you so much for the bikefest today, it was awesome!!!

I went to H-D of Danbury and met with Todd, who was totally awesome. I rode a used Street Glide on a demo ride. Todd informed me of the differences between the used Street Glide and a new one. I was impressed with the difference but didn't think I could afford a new one. I was introduced to Al, an owner, who totally blew my mind by working with me. Subsequently, Al bent over backwards to accommodate my budget and within a matter of hours I was driving the brand new 2010 Street Glide home. I am still in shock! Great job Todd, Al and Carlos. Every staff member at H-D of Danbury treated me like family.

I bought my 2010 Rocker-C sight unseen. Told Todd and Sue what I wanted the bike to look and sound like and they handled the rest. The bike was delivered yesterday by Federal Trucking and it is everything and more I had wanted. Even the driver in his 15 years of driving for Federal said this is one of the best looking bikes he has ever seen! I have a Harley dealer less than 10 miles from my residence and will always return to H-D of Danbury to purchase my bikes. From the sales to service to finance there is no other Harley-Davidson dealer for me.

Dear Harley Folks, I just wanted to send you a quick note expressing my thoughts about your business. You are amazing with all your marketing ideas; always offering something fun and exciting, going above and beyond! You make it very difficult for people to not want to be part of your Harley Family. I came to buy boots one day and couldn't believe your customer service. You guys just get it!!! I have a Yamaha that I really love, but your constant ads and fun events surely make me want to be part of your family. Warm Regards,

Well, said when ready would return to H-D of Danbury. I did so Saturday 9-11 and picked up a 2007 Heritage Softail. What a great experience. Al, Carlos and the whole staff are A-OK top notch. Would recommend to anyone looking to purchase a H-D. Thanks again guys... you made me feel 20 years younger.

Dee and I stopped into the store today so we could take a look at colors 'in the flesh.' You should know that your sales staff was terrific. When we walked in, Lynn greeted us. As we explored the bikes, Brian came up and introduced himself and showed us the merlot color on a couple bikes. Then, as I was showing Dee a Softail Deluxe Todd came up and introduced himself and offered help. Later, as we left, Tom made a special effort to say Hi. What a nice bunch of people.

Went shopping - have not purchased yet, waiting on a few things, but when ready will definitely return to Harley-Davidson of Danbury.

I love my bike - 2007 Night Rod Special purchased in 07. Al and his team treat me very well anytime I come to visit. I know whatever I purchase at his dealership is of very good quality and I give them a plug anytime I can.

I continue to be impressed with the level of customer service at Harley-Davidson of Danbury. The personal attention to the customer and the quality of sales and service is unequaled in my experience. They truly care for you and for your machine.

Well, it's me again, letting everyone know just how great H-D of Danbury is. I had a rear flat on my 2002 Road King this past July 4th weekend and what could have been a disaster turned out fantastic. The guys in Parts and Service were at the ready when I came in to take care of my bike and so the weekend wasn't a loss, I spoke to the guys in Harley Rentals and I am happy to say that I rode out on an AWESOME red metal flake V-Rod Muscle. Believe me when I tell you it MORE than lives up to its name. They worked with me and once again I can't thank H-D of Danbury enough. They care about their customers, PLAIN & SIMPLE - You guys ROCK!!! Thank you!

The whole gang from sales to service did a great job getting me into my 2010 FLHTK. Thanks, I love the new bike!

Hello friends! I know my brother got my stuff there! And he arrived and the store was almost closing! rsrsrs...'sorry' Can I not wait to receive and use in Brazilian roads! I would very grateful to everyone (especially at Lynn Jelly) for excellent service and speed to reply my email and set aside to my! You were the ones who had the items I asked, CONGRATULATION! Bye, and ride safe friends!

I purchased my Harley V-Rod at H-D of Danbury. I'm thoroughly impressed with the power, styling, and quality of this bike but even more impressed with the entire purchase experience I had at the dealership. Todd in sales had the Fat Bob I was originally interested in out in front of the dealership before I even got there. After spending time with me going over that bike he was not the least bit annoyed when I suddenly switched interest to the V-Rod, displaying the same level of knowledge and enthusiasm going over that bike with me. I was introduced to Al the owner who took time to talk about my interest in the V-Rod. Sue helped secure great financing and made it a painless experience. I also was impressed with Lynn Jelly who helped me with riding gear, Liam who helped me accessorize, and Jim who went over every detail of operating the bike - they all helped complete this great experience. H-D of Danbury is a class act and they have earned a customer for life.

Hello Al, It was nice to officially meet you in the parking lot this afternoon. I thought I had sent you (all) praise before and sure enough I found my note from last October. It has only gotten better! Thanks again and I look forward to seeing you soon.

My husband Randy has had a wonderful experience at H-D of Danbury. He purchased a Fat Boy recently and returns at least twice a month to purchase parts (GREAT JOB Liam and Jim). We are always greeted with professional people and are directed to others immediately if needed. Our Cousin even recently purchased a bike there and is now another dedicated customer.

Had decided I was going to purchase my first bike from a dealer closer to me. Decided on a whim to look at what the other dealers in the state had available because I hadn't found anything I was in love with yet. Found a bike I liked in your online inventory. Made an appointment with Dennis to come down on Saturday to look at the bike. One look and I knew it was the one! From purchase to delivery took less then a week! Dennis, Carlos, and Bob were all amazing! I just wish you were closer!

Hey Tom, Thanks again. The Fat Bob rides great - I love this bike. I appreciate all the time you spent with me and couldn't be happier with the bike. See ya soon.

Just want to say thanks to Tom and all who helped put my sale together. I had to wait for the weather to finally break for rain to wash the sand and salt away. Got out for the first ride on Sunday out to ocean parkway and loved the response in throttle, cruising at 60 and with just a little twist was up to 85. A little chilly in the morning but worth the ride. Lots of bike groups out. Already have been invited for a group ride to Americade in Lake George. Looking forward to that trip. Got to go to work now. Thanks again. Sam.

Todd was not only professional and courteous but so much fun to deal with! He truly knows how to make a customer feel comfortable and takes the stress off of shopping for a Harley! Would recommend this dealer a million times over! Worth the 2 1/2 hour ride to get there! Thanks Todd!

Excellent hospitality, service and selection - well worth the trip. The best dealership I have done business with. Special thanks to the owner Al.

I would like to say thank you to the good folks at Harley-Davidson of Danbury for making my dreams of owning a bike a reality. Within minutes they made me a deal on a V-Rod Muscle that no other dealer could touch. Colleen was more like a good friend helping me shop for a bike that fit my taste than a sales representative and Sue made all the paperwork as quick and painless as possible. Bob and the service department explained every aspect of my new bike in great detail and motor-clothes made sure I was suited properly. Really every department made me feel like part of the family. To my fellow Military members, if you want VIP treatment, go see Al the owner he will take care of you.

I would like to say thanks to H-D of Danbury, especially Todd in sales and Sue in finance for there professionalism and knowledge. Most important to me was the non aggressive sales approach, just straight forward in and out. They delivered what they promised, no surprises, old school service. Keep up the good work.

Great store and the owner is a hell of a guy. Thanks for your time talking with me Bob. Have a Happy New Year!

Al, Thanks very much for your voice mail yesterday. You all have been great there at your dealership - particularly Dave when buying the Fat Boy. I love it and am actually having some work done on it in January. Thanks again Al and I will see you soon.

Truly enjoyed our visit there in mid-August - everyone was absolutely wonderful!

Tom, I just wanted to tell you how much I am enjoying the bike. When I got a close look at it, I see how much you guys put into it. I am very impressed. I am falling in love with this bike and quickly getting used to the differences from the Sportster. I am also very impressed with the friendliness and courtesy exhibited by everyone at H-D of Danbury. It was a pleasure meeting you and Al, and doing business with you. You will be seeing a lot of me in the future and I will be happy to recommend this dealership to anyone who asks. All the best and thanks again.

My sincere thanks to Bob, Brian and all those in the Service and Parts departments who came up with yet another innovative fix for my V-Rod. They took the time to design a windshield / headlight combination that looks like it came right out of the factory. They did all that while trying to keep the modification affordable. Once again they have gone the extra step for a customer and it is much appreciated.

Al and Carl, I just wanted to take a second and send you both a note regarding your dealership and the folks that are the 'frontline' representatives of both. I had been off the road for a lot of years and while living in this area had always been tempted to pull into your lot and jump back in. There were always reasons not to but for some reason I made the stop this past Summer. Your team (led by Todd) made we welcome, comfortable, and essentially let the class of your product and dealership make all the points that needed to be made. I bought my 883 Sportster in June and while it was never advertised or promoted, I was influenced (in very small part) by the fact that this was the 40th anniversary of a bad TV program that still left an impression on me as a 16 year old ... 'Then Came Bronson'. In all seriousness, what mostly sold me was the environment of the dealership and the folks that were clearly proud of the product they represented. I have been back quite a bit since June for accessories and eyeing the possible 'next steps' and in all cases have been welcomed with the same class and comfort as when I first entered. Maybe I will someday become a Danbury H.O.G. Chapter member! I just wanted to let you both know what you probably already know... which is that you have a stand-out and world class product, organization, and a team that represents both in a first class manner ! Thank you both!

Great (fun) experience and great staff. I will definitely refer my friends and family even though the dealership is 7 hours away and there are others closer.

Emile, I've put thousands of miles on my bike already. You were absolutely right about picking the right one. I'm still thankful for your time and patience.

Emile, I just wanted to drop you a quick post. First of all, when I called lat night, I was interrupted by my neighbor who came over to share the excitement and admiration of my new toy, a 2009 Road King Classic, so our conversation was cut short. I am an honest person and I do realize that Harley-Davidson of Danbury in their history has never taken a trade in site unseen. At the same token, I believe that my 2007 UIral was everything I said it was and I appreciate you going out on a limb to accommodate me in this transaction. Since I had recently purchased it on eBay with a title in hand, I did not want to go to MV to file the title and wait for it to go through their system since I was clear on what I wanted. Which is why I was unable to bring my Ural in for prior viewing. Which brings me to my purchase experience with Harley-Davidson of Danbury. I want you to know that I had a choice. I live equidistance to two dealerships both within 10 miles of where I live. H-D of Danbury is almost an hour from where I live. I had an opportunity to call both dealerships within proximity to my home prior to calling H-D of Danbury. I was not impressed to say the least with the other stores. It was VERY clear to me after my first call to Colleen that this was the Dealership that I wanted to do business with. I found my experience with your staff to be professional and most importantly accommodating. I also wanted to praise Christine as she was so GREAT in coordinating all the throughput in the delivery of my new bike. I wanted to send you a note and thank you and your staff again. It has been at least 8 years since I have been back on a Harley and I LOVE my new Road King. I also want you to know that I will send EVERYONE to Harley-Davidson of Danbury.

I recently purchased a Road King from H-D of Danbury and I can't say enough good things about them. From the moment I walked into the showroom, I was treated like my business mattered. I saw the bike I wanted and in a couple of hours I was on my way home on my new bike. The folks in Service, Parts and Finance are awesome. It's nice to have found a 'Home Dealership' where I know my bike and I will be taken care of. 'THANK YOU H-D of Danbury' Keep doing what you're doing!

I have owned many different vehicles in my life. Cars, trucks, boats, motorcycles, even a few horses. But nothing and I mean nothing compares to the 2009 Ultra I bought at H-D of Danbury. It is the most perfect vehicle I have ever driven and I've driven them all. How you folks will ever improve on this one I'll never know. Being able to deal with the staff there on an ongoing basis only serves to lengthen 'the honeymoon phase' of owning a new bike. Keep up the great work everyone.

I would like to thank Al for his dedication to maintaining his customer base. He made me an excellent offer on a Black 1200N. It's perfect for me at this stage in my life. A fair trade in, excellent service and I couldn't be happier. They had all the papers ready to go and within 30 minutes I was driving home in the pouring rain and loving every minute. Thanks for all your help, understanding and service. See you soon.

I am very pleased with the purchase of my 2008 Anniversary Edition Fat Boy. From start to finish the staff at Harley-Davidson of Danbury was nothing less than superb. You guys are the best. Thanks again for everything.

I purchased my first Harley-Davidson from H-D of Danbury. Right off the bat I was very impressed with the dealership and felt I was treated like a king during the purchase. Since I purchased my motorcycle I have spent many hours and many dollars customizing my ride. I'll tell you what; these guys really know their stuff. If you are in to customizing motorcycles then you owe it to yourself and your bike to go see these guys. You will be amazed with the finished product. Al, my hat is off to you. You run an awesome dealership. Thanks for everything guys.

I recently bought the wife a 2002 Dyna Low Rider from you off eBay. I was originally nervous about such a transaction, buying a vehicle 700 miles away by just looking at pictures, but there are no worries with H-D of Danbury. Jim and Christine were absolutely wonderful to work with. They answered both phone and email messages, and went above and beyond the call of duty. The only thing I'm upset about is that I live in Michigan so I won't be able to get my service from H-D of Danbury. Thank you, thank you, thank you!

Just bought a bike from your dealership. Great experience, very nice and pleasant atmosphere.

The best selection around and the customer service is outstanding. Al is doing a great job!

I bought my first new bike at H-D/Buell of Danbury. A 2006 Buell Ulysses. I was and still am very impressed with the staff, even a year and a half later. It's the kind of place where everyone looks you in the eye with confidence. As a Buell enthusiast, it is reassuring to know the guys in the shop are riding Buell motorcycles, and very passionate about them as well.

I brought my first bike today and I can't say enough about everyone at Harley-Davidson of Danbury. The Salesman who sold me the bike was excellent and Business Mgr. who did the financing helped me out a lot. The girls in MotorClothes suited me up with everything I need. I just wanted to say THANK YOU to all and it was a great experience.

I purchased my first H-D about three weeks ago from Harley-Davidson of Danbury. My experience has been excellent. I frequent the store often as I love the H-D product. The parts dept is first class and always get my parts fast. Al runs a first class dealership and I will purchase my next several H-D motorcycles, parts and accessories from Harley-Davidson of Danbury. I consider you all my friends. Thanks,

Top flight dealership and some really good people. Absolutely would buy there again. Great experience from all.

WOW! What a great experience! I drove an hour from NY State to see a used bike I found online. Little did I know the people at the dealership were worth the drive alone! I bought the bike and since I lived so far away, at least 4 staff members stayed over an hour after closing to help me take my new bike home that day! I love my bike even more than the experience of buying it from you guys! Keep up the fantastic work!

Everyone at Harley-Davidson of Danbury chipped in to make my first bike buying experience one to remember! My salesman treated me with patients and respect, and helped me to end up with the bike I wanted. The girls up front got a first time rider ready to roll with ease and comfort. The business manager landed me in my target payment window without a hitch and I always save the best for last... The jitters were replaced by excitement as the service manager guided me through the ins and outs of my new Harley-Davidson with a wealth of knowledge and integrity which is unmatched by any person who has ever sold me anything! Needless to say I am a Harley-Davidson of Danbury customer, and I intend to stay that way! Thanks guys!

I bought my first hog here and I will be back for my next too. I will recommend you guys to friends. Thanks.

This is my fifth bike and my long awaited first Harley-Davidson. My experience with H-D of Danbury was second to none. The service I received from the first moment I spotted the bike for me, right through to the delivery was something I was not accustomed to. It's not every day that you get to spend time with all the people, working up front and behind the walls, that made this such a pleasant experience. Thanks H-D of Danbury for a great bike and a fast and enjoyable purchasing experience.

From the trade in of my old bike to my experience with the parts, service and sales departments, Harley-Davidson of Danbury has been five stars. Their ultimate goal is truly to earn your business for life. They stand behind their work and their customers. I would recommend them to anyone looking to purchase, service or repair.

I have dealt with Harley-Davidson of Danbury since before they opened their doors. The service they provide has always been exceptional, the best in the business. While such intrinsic things as the new building and vast selection of product are enticing it is ultimately the people that work at this dealership that are really the embodiment of the term outstanding. I have never, ever been disappointed with any facet of my dealings here. They are the only people on Gods green earth that have ever touched and ever will touch my Road King or whatever Harley I ride. In this day and age it is so refreshing to deal with such a well run business and still feel like part of the family. Everyone here displays a propensity toward making their customers feel welcome and, trust me, that goes a long, long way.

Thanks for the recent service on my 2004 Electra Glide Classic. I also want to thank you for the cleaning you did on the bike when you returned it. I don't think it has been so shiny since it was new! Overall it was an outstanding experience. Thanks again.

Harley-Davidson of Danbury is the most professional dealership I've been to. The owner & sales associates always greet me by my first name. I would recommend this dealership 100%.

I would like to thank AL & Carl and the staff of Harley-Davidson of Danbury for the EXCEPTIONAL service that I have received. From walking in the front door, to the purchase of my 2007 FXDWG, to the additional parts 'Eye Candy' and service from Bob & Dan. In addition to the sales and service, the MotorClothes dept has always been a warm and pleasant welcome to my grand-daughter Savannah.

I lost the key for the rental Harley. When I went back to get a new key, Jim and Emile had a beautiful White Gold Ultra Classic outside gleaming in the sun. My Wife and I fell in love with it! We bought it!!! It is a masterpiece of work. We felt like a part of a family at H-D of Danbury.

I walked in to Harley Davidson of Danbury to look at the 2007 Ultra-Classic and left owning one. I didn't think it was possible. Everyone at the dealership was tremendously helpful and friendly. What a great experience. I love this dealership.

I bought a bike from you through eBay, and enjoyed working with the staff there. Thanks

I would like to thank H-D of Danbury for the exceptionally outstanding support for our troops during combat operations and all vets in need. I would also like to thank everyone for all the help in making great selection choices for my 2 H-D's, all of my riding gear and chrome. Thanks

After going to my local dealer, I could not get the service I was looking for. Went to Danbury and they fixed the problem correctly and covered it under warranty. Thanks a lot guys, it was a pleasure.

I would recommend H-D of Danbury to anyone who wanted a complete experience in buying a Harley-Davidson. Denny my salesmen was excellent and sue from finance was great. I can't wait for my next one.

I wish to thank you for making the purchase of my new Road King one to remember. From the time we walked into the dealership we were met by warm courteous people. I have been to other Harley dealers but I have to say Danbury Harley made us feel fantastic and we will be back for our apparel and accessory needs.

There is nothing I can say except you guys are all great.

My husband and I LOVE, LOVE, LOVE Danbury Harley! From the products (soooooooo many!), and most especially to the 'people' (genuine and honest!) every single one of our visits have been enjoyable. See Lynn for super advice! She rates the 'tops' on our list. Everyone else is also wonderful and friendly and kind! You won't ever regret visiting Danbury Harley! They are truly the Best of the Best! Our Thanks to the Staff there!

The Danbury, CT dealership is the nicest, friendliest Harley-Davidson business we have ever visited. We have bought a lot of things in our lives but this was the best, most professional experience we have ever had. We rode our 01 Ultra 422 miles to Danbury and rode back home to VA on a New Autum Haze 2006 Ultra. If you are looking for a new or used bike or an excellent service department, please see George, Al, Dan or Sue at Danbury Harley-Davidson - your best place to do business!

I wrote the first testimonial on this web site back in 2004. I recently took delivery of my third motorcycle purchase since 2002 from HD of Danbury and my message is the same... SPEND YOUR TIME RIDING NOT SHOPPING...Go and see Al, Carl, Sue, JC and the rest of the gang and you will be more than pleased with every aspect of your buying experience. Enjoy the ride.

The thing I liked best about the dealership is how everyone seemed to work as a team. George my salesman was great. If he wasn't there Brian stepped right in to help. The parts, service, and apparel folks were great. And last but not least were Al and Sue who both made my buying experience smooth and simple. Thank You

Excellent buying experience. Everybody was very helpful. I would highly recommend HD Danbury.

I just bought a Buell 2000 Thunderbolt S3T. Went to the races at Loudon, NH, to watch my son tear up the track. I took the bike for a spin and wow! I was tearing up the straightaway outside the speedway. Those wrenches at Danbury HD know their stuff. Thanks Danbury HD.

THESE GUYS ARE GREAT. AWESOME SERVICE DEPARTMENT.

Give Sue a big fat raise! She made life very easy.

I've been a loyal customer since the dealerships beginning. When I sold my 96 Road King and wanted a 100th anniversary model, and couldn't find one anywhere, Al at Danbury had one for me. When I was deployed to Iraq for a year Al e-mailed to me and sent me and my men H-D T-shirts to help keep moral up. When I returned and had a homecoming party, Al and his wife Linda were there to greet me. Most recently, when I was looking for a pre-owned Sportster as a spare bike to run around town with, Al's staff kept their eyes open for me. When a bike came around in my price range, Corrine gave me a call and closed the deal. I can't say enough about their knowledgeable staff like Lee in parts, Jelly in apparel and Bob in Service to name a few. Thanks Harley Davidson of Danbury. I don't mind Traveling from Dutchess County for the outstanding customer service I get there.

Signed the note today on a FXSTI! JC in sales and John in finance are top shelf. JC steered me in the right direction when I told him what I was looking for and John went the extra mile to get me the lowest interest rate he could. Thanks to you all. A loyal customer.

What a pleasurable buying experience! This was my first Harley purchase. The sales staff (Denny!) was very knowledgeable and helpful. Everyone at the dealership was very friendly and courteous!

I would like to thank your entire staff at Harley-Davidson of Danbury. I took delivery of my 2005 Sportster XLH 1200 Custom today. Michael (Sales), Sue (Business Manager) and TJ (P& A) were all professional and courteous. They were all sympathetic to my specific needs and made my introduction, purchasing and financing experience an enjoyable one. Thank you very much.

I purchased a 2002 Sportster from H-D of Danbury to get back into riding. I then graduated to something bigger and went back and purchased a 2003 Dyna Wide Glide. Carl and Al bent over backward to make sure I was pleased! The parts and motor clothes departments are always fully stocked and the staff is friendly and consistently willing to answer all your questions. The Service department has been outstanding; they make sure that the smallest of details are satisfied. I recently received a phone call inquiring if my recent routine Service went well and wanted to know if I was completely satisfied. What great follow up! When I visit the dealership and am called upon by first name, I feel as though I am visiting friends who can help with all my needs no matter how big or small, than a client seeking to just purchase products and services. The dealer events are always fun and the dealership sponsor of the Danbury HOG has lead to great biker camaraderie. Since 2002 I have and will continue to be, an advocate for anyone to visit H-D of Danbury and their great staff!

Best Customer Service I've ever had with a Harley dealer!!!!! Keep up the good work!!!! Excellent repair turn around. Courteous service and low prices.

I bought an '03 Anniversary Edition 1200 Sportster and am I glad I did. It's my first Harley and Man do I LOVE IT!! I have 11,500 miles on it and enjoyed every one!! I have had a few compliments on it and that feels good. Just riding the thing makes you feel good. What a release after a day of work. Hey, I'm burning daylight here, I gotta get out and ride.

I purchased a new 2002 Harley-Davidson Sportster. Al and his staff were the best. We've been riding this bike for 3 years and it's been fantastic. My wife and I are very pleased and will definitely come back if we decide to trade up. But I really love the Sportster. Tom & Robin

They were willing to do what it took to get me to buy my Road King from them. No pressure sales, excellent service department, and one of the most knowledgeable parts departments around.

One of the BEST H-D dealers we have been to. Note we have stopped at MANY!

Jeff, I just wanted to take a moment to Thank you for the verrrry warm welcome I received from you and the staff at Harley Davidson of Danbury. Thank you for taking the time to talk to us, show us around and make us feel at home a long way from home. I enjoyed the deals you provided me with and the brotherhood that was extended. Many thanks, I will be back. KUDO's to all. I totally enjoyed the experience and y'all can be proud of what you have done AND what you are doing. Muchos gracias amigos.

I live in Danbury and wanted to purchase and support a local dealer. I shopped elsewhere, all the usual places. I made the decision to buy at H/D of Danbury and it was the correct decision overall. I have been very satisfied with the overall experience, the sales staff, service department and customer relations have suited me just fine. I have had business dealings with Bob and Rod, when in service, and I am very appreciative for their help. It is nice to be called by your first name either by the owners or the staff. Thanks for everything. Paul

I bought my first Harley in September and Griff was a pleasure to work with...He worked with me (and that wasn't always easy) but he did not pressure me. In the end I got the bike I wanted with extras at an excellent price. And it was delivered to my house... an overall excellent and fun experience... stop by and ask for Griff.

Special thanks to all the guys in parts and especially the service department for the outstanding job done on my 03 FLHTCI with the numerous parts, performance and customizing accessories installed this year. The staff was irreproachable in their professionalism, courtesy and attention to detail. The bike is beautiful and runs strong with the 95 incher coupled with the performance exhaust. She is a show stopper, awesome job guys! Now, what needs to be done is to be able to control the weather and you'd have it all.

The entire buying experience was fantastic. The salesman my wife and I dealt with (Chris) got us the bike we wanted at the price we wanted, Sue made financing a breeze, and Frank in service has been very accommodating on any issue that has come up. The parts and accessories depts. are also great. Danbury Harley Davidson has earned our business.

The best Harley dealer I have ever delt with. Not having alot of time to shop around for a bike, Danbury HD sales staff gave me the BEST price the FIRST time. They don't play games. I've bought 2 bikes in 2 yrs. They have earned my business for life!!!

LOVE Danbury HD

If you are in the market for a new Harley-Davidson, don't waste your time shopping around. Go to these guys and get it over with. They have the best on floor selection of Harley Davidsons, service is very accommodating, nice selection of motorclothes, financing is painless, and a great variety of accessories. This is the second bike I've purchased from them in 3 years and they really know how to get it done.